Showing posts with label CUSTOMER CARE. Show all posts
Showing posts with label CUSTOMER CARE. Show all posts

Wednesday, November 28, 2018

Expeditors Jobs In Cape Town, Ocean Import Customer Service Clerk

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   14 Falcon Cres, Airport City, Cape Town, 8001, South Africa

Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description
You will be responsible for the professional handling of all clients both internal and external, as well as all colleagues and third party providers.

You will be responsible for ensuring we are consistently executing on the performance standards set for this role, as well as maintaining a high level of operational excellence, thus supporting the Customer Service Representatives in offering an excellent customer experience.

You will be responsible for all duties related to the above position, which inter-alia include, but are not restricted to the following:

All Expeditors Policies and Procedures must be followed and adhered to.

Major Duties and Responsibilities
Customer Retention Responsibilities – 10%

    Each customer is to be kept updated, on a pro-active basis, of the key events of their shipments.
    All operations to be managed in accordance with Customer SOP’s for individual clients and the Expeditors OPS standards.
    Workflow should be monitored daily and kept up to date, as the CSSV is responsible for the full lifecycle of their shipments
    Professional handling of all clients, internally and externally including responding to all communication before close of business each day.

Operational Responsibilities – 80%

    Update CFIT with event codes as per the OPA required KPI’S.
    Once advised of shipment, ensure collection of cargo is followed up on to meet customers’ requirements
    Obtain vessel details from origin and communicate with customer
    Obtain clearing instruction from customer in line with KPI’s
    Follow up to ensure DXR is completed within the KPI
    Ensure that bills are received, checked and any required endorsements are completed within 2 days prior to ETA
    Monitor UCE status and ensure all additional information requested by brokerage is obtained from the customer within the KPI
    Monitor CEK and RLS status and ensure brokerage submits entries within 4 days prior to ETA
    Billing worksheet to be completed and PFC status updated to ensure the shipment is invoiced within 2 days prior to ETA
    Monitor and manage activities of the Ocean Planning Team
    All correspondence and any documentation pertaining to a shipment must be scanned into Edoc
    Complete 4.5 hours of training per month to order to meet the 52 hour annual training KPI.
    Ensure a comprehensive workflow review and handover is completed with the responsible individual when going on leave.

Accounting Responsibilities – 10%

All PNB / BNP / AJAX queries must be resolved immediately and the weekly report needs to be actioned and resolved within 1 week. If the query takes longer than 1 week this needs to be addressed with management to grant an extension.

To assist in the general operation of the office and to comply with any reasonable request which is made by your Supervisor or Management.

Key criteria
    Logistics or Supply Chain Qualification preferred
    5+ years Experience

Desired Skill-Sets and Characteristics
    Oral and written proficiency in the English language
    Preference to South African born citizens
    Ability to work productively both individually and in a team environment
    Sense of urgency for goal achievement
    Self-motivated with ability to work in a fast-paced and constantly changing environment
    Comfortable with regular data entry on a computer

Additional Information
What we offer
    Pension Fund
    Medical Aid options
    Commercial medical/accidental insurance
    Unlimited job rotation, promotion
    Employee Stock Purchase Plan
    Training and Education Program


Monday, November 26, 2018

Call Centre Jobs In Pretoria With Basic Salary For Grade 12, Full Time Position

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Call Centre Agent – Pretoria, Full Time  

Telephonic communication with client base to provide accurate product information in line with standards protocols.

Experience and Qualifications:
Grade 12.
1 Year related experience.

Drive significant growth and profitability in the context of cost management
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Ensure efficiency of service productivity and performance in Call Centre
Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business results
Manage own development to increase own competencies


Monday, November 19, 2018

Cardoso Recruitment Vacancies In Paarl/Stellenbosch, Call Centre Representative

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Call Centre Representative (CR168)
Our client, an innovative financial technology company is in search of Call Centre Representatives that will be the liaison between the company and its current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication “scripts” when handling different topics
    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call centre database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets

    Previous experience in a customer support role
    Track record of over-achieving quota
    Strong phone and verbal communication skills along with active listening
    Familiarity with CRM systems and practices
    Customer focus and adaptability to different personality types
    Ability to multi-task, set priorities and manage time effectively
    Matric certificate

Salary: R8 000 – R10 000, depending on experience.

 Kindly consider your application unsuccessful should you not receive feedback within 1 week.


Monday, November 5, 2018

B1SA Sun International Bobs In Kempton Park, Call Centre Service Agent

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Call Centre Service Agent Vacancy

The Call Centre Service Agent’s primary role is to manage and maintain accurate data on B1SA’s master databases by ensuring that B1SA’s client’s supplier information is captured accurately and is complete.
Job Requirements:

1. Matric
2. Computer Literacy (Microsoft Office)
3. At least 1-year experience as a Call Centre Agent/ Data Capturer/ Codes of Good Practice 2015 and Sector Code knowledge

1. Data Management
1.1 Supplier Information Cleaning & Supplier Information Maintaining
1.2 Client top negative spend chase-up
1.3 Supplier Information Respondents & Supplier Information Inbox

2. Client Services
2.1 Client Service Level Agreements – Processing of certificates and in-process letters
2.2 Client Service Level Agreements – Client Queries
2.3 Client Service & Supplier Service - Conduct yourself in a respectful and professional manner
at all times.
3. Supplier Services
3.1 B1SA Opportunities Network Products- Communicate the benefits of all the products available
on the B1SA Opportunities Network.
3.2 Quality and Accuracy
3.3 Team Engagement

1. Computer Literate (MS Office)
2. Multi-tasking skills
3. Good command of English
4. Bilingual (English and at least one other official language)
5. Excellent telephonic skills
6. Good written, oral, and interpersonal communication skills
7. Data capturing
8. Knowledge on the Codes of Good Practice and Sector Codes
9. Excellent understanding of the organization’s goals and objectives
10. Strong customer service orientation.
11. Ability to effectively prioritize and execute tasks in a high-pressure environment.
12. Exceptional interpersonal skills, with a focus on listening and questioning skills.
13. Highly self-motivated and directed.

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days, please consider your application unsuccessful.

Job Type: Permanent
Company Name: B1SA
Company Location: Kempton Park

Application contact details
Call us: N/A
Contact Person: Neo
Application Closing Date: Wednesday, November 7, 2018
Fax Number: N/A
Remuneration: Negotiable depending on experience and qualifications
Send CV:

Friday, November 2, 2018

Rosebank College Online Application For Vacancies, Call Centre Agent

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Call Centre Agent - CC_NAT

Code/Reference: CC_NAT
Number of Openings 1
Campus/Business Unit: National
Direct Reporting Line: Team Leader

Job Purpose:
An Opportunity exists within Rosebank College National Office for young vibey individuals who are; - Sales and Customer Service driven. - Passionate and self motivated.

Key Performance Area:
    Outbound Sales cold calling to corporates.
    Provide customer support on difficult problems.
    Implement tactics to de-escalate problem situations immediately.
    Transform a problem situation into a sales opportunity
    Analyze the characteristics of threaths and selects the proper plan of action for handling them.
    Advise on methods for identifying leads and procedures for turning them over.


    Minimum Matric/ Tertiary qualification.

Work Experience:

    2 - 3 years Call Centre Experience
    Outbound Sales cold calling
    Excellent understanding of Call Centre processes.
    Good negotiation and influencing skills.
    Professional, telephonic and customer care etiquette.
    Excellent communication skills.
    Knowledge of Microsoft and PC's essential.

Physical Job Requirements:
Able to speak Northern Sotho, Tsonga & Venda
Applications accepted until: 2018-11-30


Monday, October 29, 2018

Call Centre Agents Vacancies (Telesales) In Johannesburg Northern Suburbs, Apply Online

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Call Centre Agent - Telesales, Gauteng JHB - Northern Suburbs

Basic comm -
Planet Fitness Call Centre currently has a vacancy available within their dynamic team, based in Head Office

Key Results Areas include:
    Represent the customer to the rest of the business - Customer Advocate
    Demonstrate excellent product and system knowledge
    Handle client queries regarding existing policies and other enquiries
    Assisting clients with queries
    Solving complaints
    Updating clients information
    Must have experience within the Tele-sales environment

Experience & Competencies:
    Telesales experience with inbound and Outbound exposure
    Good reading abilities as some roles require scripted questions
    Flexible and adaptable to working hours – Shifts
    Persuasive negotiation skills
    Intermediate computer skills
    Excellent communication both oral and written
    Applying customer service/care principles to all calls
    Working with People
    Ability to learn and grasp information
    Minimum 1-year previous call center experience (Preferred)
    Excellent listening skills
    Customer Centricity
    Results orientated
    A team player
    Proactive and self-motivated
    Resilient, determined and resourceful

    Call Center certificate (advantage)

Deadline: 25 November 2018
Ref: JHB000423/Yvett

Vacancy Type: Permanent


Tuesday, October 23, 2018

Call Centre Agent Training Available In Johannesburg, No Experience Required

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Call centre agent -training availabe

Location: Johannesburg, South Africa
Salary: R100 000
Recruiter: TT Enterprise
Job Ref: 6585
Summary: call centre

Job Description
We need excellent call centre personnel. The candidate will be responsible in handling high incoming calls.

    Grade 11 and be able to communicate in English and both Written and Spoken as you will be Evaluated by our QA department to record contacts for relevance and Accuracy purposes.
    Candidates with no experience will be offered free training .

We are offering Basic Salary of R6000 and Commission .
To apply for this above post please whatsapp 073 374 6700

Friday, October 12, 2018

Receptionist Jobs In Johannesburg No Experience, Full Time Position Available

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Receptionist/ Customer Relations Agent

    Full Time    Johannesburg

Answer, screen and divert all incoming calls
Forward all Messages via email
Report Switchboard Problems / Faulty lines
Keep record of internal telephone extensions and of Personnel movement
Receive all Visitors, Deliveries and Parcels
Ensure that Reception and Boardroom areas are maintained
Maintain Boardroom diaries
Ensure Professional appearance & displays
Type draft Correspondence and General Typing
Keep necessary records and do filling
Ensure refreshment stock and arrangements
Assist in and log enquiries i.e. Products, Specials, Availability, Price, Consultants, Referrals
Update new and existing consultant information
Masterfile information up to date)
Back up to other receptionist duties
Back up for the CRM Department
Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Excellent interpersonal- and effective communications skills
Ability to work both independently as well as in a team
Excellent organisational skills and professional work approach
Ability to deal with a variety of People in a Customer orientated friendly way
Ability to communicate and Screen effectively over the phone and to speak clearly
Ability to deal with people tactfully and to listen effectively
Excellent computer skills on office administrative packages (MS Office)
Ability to work under pressure
Valid driver’s license

Friendly, Hospitable, Professional, Organised, Willing, Faithful, Confidential