Showing posts with label CUSTOMER CARE. Show all posts
Showing posts with label CUSTOMER CARE. Show all posts

Friday, October 12, 2018

Receptionist Jobs In Johannesburg No Experience, Full Time Position Available


Receptionist/ Customer Relations Agent

    Full Time    Johannesburg

Duties:
Answer, screen and divert all incoming calls
Forward all Messages via email
Report Switchboard Problems / Faulty lines
Keep record of internal telephone extensions and of Personnel movement
Receive all Visitors, Deliveries and Parcels
Ensure that Reception and Boardroom areas are maintained
Maintain Boardroom diaries
Ensure Professional appearance & displays
Type draft Correspondence and General Typing
Keep necessary records and do filling
Ensure refreshment stock and arrangements
Assist in and log enquiries i.e. Products, Specials, Availability, Price, Consultants, Referrals
Update new and existing consultant information
Masterfile information up to date)
Back up to other receptionist duties
Back up for the CRM Department
Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Requirements:
Excellent interpersonal- and effective communications skills
Ability to work both independently as well as in a team
Excellent organisational skills and professional work approach
Ability to deal with a variety of People in a Customer orientated friendly way
Ability to communicate and Screen effectively over the phone and to speak clearly
Ability to deal with people tactfully and to listen effectively
Excellent computer skills on office administrative packages (MS Office)
Ability to work under pressure
Valid driver’s license

Attributes: 
Friendly, Hospitable, Professional, Organised, Willing, Faithful, Confidential

APPLICATIONS LINK

Monday, October 1, 2018

Capitec Bank Customer Service Vacancies In Pretoria, Make Online Application

Client Service Champion: Pretoria CBD (180928-13)

Closing date: 2018/10/02
Details
Client Service Champion: Pretoria CBD (180928-13) - Capitec Bank
Job Title    Client Service Champion: Pretoria CBD
Division    Operations
Business Unit    Branches
Location - Branch / Campus    Pretoria Arcadia
Location - Province    Gauteng

Purpose of the Role    
Capitec Bank is on the lookout for emotionally mature, well-groomed, client centric candidates to fill the entry-level position as Client Service Champion (CSC) within the branch. As a Client Service Champion (CSC), you will be the first point of contact with our clients.

Responsible to deliver a quality Host/Hostess service to clients entering the branch by:
• welcoming clients
• efficient queue functioning
• coordinate the branch flow and addressing client flow problems promptly
• ensuring the correct client documentation is available

Qualifications   
 National Senior Certificate (Grade 12) or National Certificate (Vocational) (essential)
Relevant tertiary qualification in Commence / Management (preferred)

Experience  
  Preference will be given to candidates with:
• 6 – 12 months face to face client service experience within a retail or the client service industry
• Experience in the identification of sales leads and cross selling opportunities
• Host/ Hostess experience

Knowledge and skills   
 • Passion for client service
• Good communication and interpersonal skills
• High energy levels and a sense of urgency
• Impact within a team environment (dynamic, articulate, has presence)
• Emotional maturity
• Conscientious
• Analysing and diagnosing skills
• Adaptable

Additional Requirements   
 • Clear credit record
• Clear criminal record
• Willing to work extended working hours and weekends
• Access to transport (personal / public)
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement)

APPLICATION LINK

Saturday, September 29, 2018

Benny Recruitment And Training Jobs In Durban, Call Centre Agents


Inbound and outbound call centre agents-whatsapp 0789990038

Location: Durban, South Africa
Salary: 175,000
Recruiter: Benny Recruitment & Training
Job Ref: NA07621
Summary: Call Centre

Job Description
Highly Motivated and Passionate individuals are Needed for ibound and outbound call centre jobs.

This opportunity is available to people from Grade 11 to 12,  who communication skills, and can work under pressure.

Job descriptions will involve Answering Inbound Calls,  customer Care, Attending to Clients Querries and coming up with Resolutions where necessary.

Secure your position today.

NEW USER APPLICATIONS LINK

EXISTING USER APPLICATIONS LINK

Tuesday, September 25, 2018

MANCOSA Registration For Call Centre Agent Jobs In Durban, Online Application


CALL CENTRE AGENT - DURBAN

The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
CORE PURPOSE
Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

CORE FUNCTIONS:
• Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
• Describe products and services
• Identify and overcome objections
• Take the customer through the registration process
• Obtain student information
• Obtain possible student leads or referrals
• Takes responsibility for organising, record keeping and storing electronic information for students
• Follow up on leads and initial contacts
• Complete records of telephonic interactions
• Consult with department managers for outstanding queries to resolve.
• Assist in preparation of weekly and monthly reports
• Meet and exceed targets

QUALIFICATIONS
• Senior Certificate or Equivalent
• Relevant computer applications Certificates and or Call Centre system training would be an advantage

EXPERIENCE AND SKILLS
• Minimum one-year experience in a sales or call centre environment
• Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
• Knowledge of sales principles and methods
• Proven track record in sales
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Persuasive
• Possess an ability to adopt and solve problems
• Must be able to make sound judgement under pressure
• Deadline driven
• Tenacious
• Negotiation skills
• Stress tolerance
• High energy level
• Integrity.
• Numerical ability.

ADVANTAGES
• Experience with help desk support would be an added advantage

GENERAL
• Must be able to work during workshops and overtime when necessary.

Job Type: Contract
Company Name: MANCOSA
Company Location: Durban

Application contact details
Application Closing Date: Friday, September 28, 2018
Send CV to: [email protected]

Monday, September 24, 2018

Western Cape Traffic Services Manager Job By 99c (Junior Level)


Junior Traffic Manager (Western Cape)


Reference Number 99cSG48

Description
Ninety9cents is a full-service, integrated advertising agency with offices in Cape Town, Johannesburg & Zambia, and is one of South Africa’s largest independently owned agencies. Led by founder and Managing Director Andrew Brand, the agency’s extensive client base includes leading brands such as Shoprite/Checkers, Ackermans, PUMA, Spur Group, Capitec and Distell, to name but a few. Our Cape town office is looking for a dynamic Junior Traffic Manager to join our DTP team.

Requirements
 Duties include, but are not limited to:
-       Plan and manage workflow for the DTP Studio
-       Ensure that each part of the job moves seamlessly through the process as per the required systems and procedures
-       Ensure that deadlines are strictly adhered to and communicated with all relevant parties
-       Maintaining a high level of professionalism and confidentiality
-       Put together and update status reports which is distributed to DTP Operators, Account Managers, creative teams and the external production team
-       Hold daily status meetings with Account Managers to manage and flag potential issues, pressure points and/or non-deliverables
-       Ensuring accurate information is communicated to all relevant team members at each step within the process.

Requirements:
-       1-2 years of traffic in an advertising agency
-       Good communication skills
-       Calm under pressure
-       A strong sense of diplomacy
-       Ability to multitask
-       Sound knowledge of Chase, Excel and Outlook
-       Strong writing and verbal communication skills
-       Must be diligent, accurate and have strong administrative skills

Interested candidates must please submit a concise CV and salary expectation.  Only shortlisted candidates will be contacted.  Should you not hear from us within three weeks after submitting your application, please assume that your application has been unsuccessful.  We remain committed to the principles of employment equity.

Work Level Junior
Type Permanent
Salary Market Related
EE Position No
Location Western Cape

APPLICATIONS FORMS

Tuesday, September 18, 2018

Customer Service Jobs In Durban, Full Time Position For Matriculants


Customer Service Consultants KZN


    Full Time Durban

Job Purpose:
To deliver world class service through continuous customer communication, exercise due diligence and provide visibility to the business. Participate in all initiatives that the business implements, where sustainable solutions for both internal and external customers will lead to improved Customer Experience and Profitable Growth. To be an active Voice of the Customer by being the custodian for customer satisfaction

Duties include amongst others the following:
    Providing products/services information and resolving any emerging problems that  customers may face with accuracy and efficiency
    Ensuring that all complaints and compliments cases are logged in SAP (Respond to general queries within 24 hours).
    Capturing and fulfilling order and quotation requests, and general queries accurately and in a timeous fashion within the approved service level agreements
    Verifying customer and order information for correctness
    Directing Logistics to prepare and deliver orders to designated locations.
    Reviewing orders for completeness and actioning incomplete orders for further processing.

    Periodic cleaning up of order book in SAP

FOR LATEST JOBS VISIT:


Education and Experience Required
    NQF Level 4: Matric or equivalent
    2- 3 years work experience in Customer Service within the similar environment
    Customer service qualification
    Product knowledge and Leadership Values

Knowledge & Skills:
    High level communication skills (written and interpersonal); Intermediate level computing skills; High level organizational skills

    High level problem solving skills; Spreadsheet skills; Product knowledge; SAP

Salary: Market related plus Benefits

SUBMIT RESUME & APPLY

Monday, September 17, 2018

Bell Equipment Branches Careers, Customer Support Representative Jobs

CUSTOMER SUPPORT REPRESENTATIVE - RUSTENBURG (R) [TASK 11]

REFERENCE NO. 177/18
Applications for the following position are invited from suitably qualified interested parties. However, permanent team members will be considered in the first instance thereafter external applicants will be considered
The employment decision shall be informed by the Employment Equity Plan of the company. It is the company’s intention to promote equity (race, gender & disability) through the filling of this post with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan.

DUTIES:
· Planned, frequency determined, customer visits
· Provide technical assistance
· Client liaison
· Ensure that parts and labour sales budgets are achieved
· Technical diagnosis of customer machine problems
· Provide immediate corrective action and feedback to service staff
· Installations/machine hand overs including operator & maintenance training
· Commissioning of components
· Follow duties as per customer centre KRA requirements
· Condition assessment of Bell machines in the field
FOR LATEST JOBS VISIT:


REQUIREMENTS:
· Applicants must be qualified Earthmoving Diesel Mechanics
· Minimum of 3 years’ experience on Bell machines
· Good communication, public relations & report writing skills
· Must be resourceful & self-motivated
· Good understanding of hydraulic, electrical & pneumatic circuit diagrams
· Applicants with an Auto Electrical trade test will have an added advantage
· Applicants with a Bell level 5 competency certificate will have an added advantage

IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION
WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT
YOUR APPLICATION HAS BEEN UNSUCCESSFUL

CLOSING DATE: FRIDAY 21ST SEPTEMBER 2018

PLEASE NOTE THIS IS AN INTERNAL/EXTERNAL VACANCY

INTERNAL APPLICATIONS TO:
YOLA THOMSON
RECRUITMENT FACILITATOR

APPLICATIONS LINK

Friday, September 14, 2018

Client Service Consultant Jobs In Pretoria By Staff Masters Recruitment


Client Service Consultant


Our very well established company is looking for sales professionals to join our sales and marketing division.
We have exceptional working hours.
We will also give you full paid training where we will teach you everything you need to know about corporate sales.

Job Requirements:
Grade 12 / Matric
Exvellent customer service

    Suitable for people with a disability

Job Type: Permanent
Company Name: Staff Masters
Company Location: Pretoria

Application contact details

Contact Person: Charlene Venter
Remuneration: R8000.00
Send CV to: [email protected]

Sun International Sandton Call Centre Learnership Program For Grade 12

Learnership Call Centre - LCC0918

Code/Reference:LCC0918
Applications accepted until:2018-09-17
Number of Openings1
Unit:Head Office
Location:Sandton

Job Purpose
Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Education
Grade 12 (Matric)

Experience:

No work experience necessary.

Skills and Knowledge
Good communication skill
Proficiency in English and a second language
Maths Literacy is a pre-requisite to be shortlisted.

FOR LATEST JOBS VISIT:


Key Performance Areas:
    Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
    Direct clients to the correct destination (department / person) through correct screening / questioning techniques
    Provides accurate information (including promotion information, functions, facilities, etc) to guests
    Answers guest queries accurately
    Interacts with the guest and provides service to resolve their individual queries
    Delivers prompt service upon first contact
    Identifies and resolves potential service issues first time round
    Downtime on communication services is corrected

Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

APPLICATIONS LINK

South African Breweries Vacancies, Customer Relationship Rep Learnership


SAB:Customer Relationship Rep Learneship (x20)


South African Breweries has 20 Customer Relationship Representative Learnership Opportunities at the Customer Interaction Centre in Johannesburg.

Key Purpose Statement
To provide applicants with an opportunity to enroll for a National Certificate in Food and Beverage NQF 3. Learners will enter into a fixed term contract with Customer Interaction Centre, during which time they will undergo both on-the-job and off-the-job learning, culminating in a national qualification.

Requirements
    Learners must have a minimum of a Grade 12 with 2 x Languages (English is essential + any other Official South African languages
    No experience required
    Basic computer literacy and experience working with Microsoft Office
    Basic financial literacy / business acumen
    Ability to work in a flexible working environment (working on week-ends) and attending classes on weekends if required

FOR LATEST JOBS VISIT:


    Ability to work with (different people) – personalities
    Valid unendorsed Code 8 driver’s license
    South African Local area knowledge is a requirement
    Mobility to work in other areas when required
    Must be a South African Citizen and unemployed
    Must be an Employment Equity candidate (recruitment based on National *EAP statistics)
    Candidates must have no criminal record or negative credit record
    Candidate must not be enrolled for any formal full time studies
    Willingness to commit for a 12 month period
    Between age of 18 and 35

Competencies
    Self-directed and motivated
    Problem solving skills
    Attention to detail
    Analytical ability
    Be resourceful
    Ability to work effectively in shift based teams
    Ability to form effective relationships with coaches and mentors


REGISTER / LOGIN TO APPLY

Wednesday, September 5, 2018

Deloitte South Africa Vacancies, Internal Client Services ( Filling Clerk)


Internal Client Services - T&T - Filing Clerk

Deloitte South Africa Johannesburg, Gauteng, South Africa

Position summary

Join Deloitte

Deloitte is the largest private professional services network in the world. Every day, approximately 220,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In South Africa, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services. We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism and the public sector, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 80 percent of the Fortune 100.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you'll develop at Deloitte

What you will do?
•      Plan, implement and evaluate HR initiatives that support the Business Unit in achieving its strategic objectives.
•      Implement HR policies & procedures (standardisation & governance).
•      Develop an advisory relationship with the Business Unit.
•      Implement change management principles in support of organisational change, which impacts our people.

Qualifications and Experience Required
Matric
5 years’ working experience within the relevant function

Preferred
Postgraduate qualification (relevant to Service Area / Business Management)
2 years at Consultant level within the function

Key Performance Areas:
•      Supports leadership and business with strategic staffing, including manpower planning, talent inventory, and succession planning.
•      Ensuring that the performance management process is understood by all the business and that KPC’s align to the business strategy.
•      Ensuring that all roles within the Business Unit have role descriptions and that they have been graded.
•      Working with Reward specialist to recommend salary bands
•      Communicating the reward strategy to the BU and employees
•      Ensuring that relevant processes are in place to guarantee data integrity and that HR admin is completed in accordance with defined  standards
•      Advising business on misconduct, incapacity and operational requirement issues in accordance with legislation and firm policy & procedures; and facilitating the resolution of issues that arise without setting a dangerous precedent or exposing the firm to undue risk
•      Displays self-awareness and insight into areas of strength and development; and works with team leader and coach to construct suitable development plan for implementation
•      Participate in and contributes to firm-wide T&T projects with a view to assist in the design of processes, best practices

Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities

•      Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
•      Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
•      Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
•      Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
•      Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Core Professional Technical Capabilities
•      Technical expert in specific functional area
•      Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
•      Experience in drafting and delivering presentations
•      Good report writing skills
•      Sound financial knowledge and understanding

Core Professional Behavioural Capabilities
•      Excellent communication skills, both written and verbal
•      Good interpersonal and relationship building skills
•      Mentorship and coaching ability with desire to develop self and others
•      Strong client delivery focus
•      Adaptable, managing change and ambiguity with ease
•      Focus on quality and risk
•      Problem solving ability
•      Good business acumen

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

In the Republic of South Africa, Deloitte operates as Deloitte & Touche. Deloitte & Touche is a part of Deloitte Africa. Deloitte Africa is a member of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee.

APPLICATIONS LINK

Imperial Group Kempton Park Vacancies, Customer Service Agent

Customer Service Agent | Europcar | O.R Tambo International Airport (180904-6)

Closing date: 2018/09/11

Branch/Department    JSA
Company    Europcar
Job Type Classification    Permanent
Location - Town / City    Kempton Park
Location - Province/Area    Gauteng

Job Description
   The O.R Tambo International Airport branch of car rental company Europcar is looking for a Customer Service Agent. The Customer Service Agent provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc. We hire people who clearly understand that we sell a service, and that service delivery is our biggest differentiator when customers choose who to rent from.

Please only apply if you are someone derives satisfaction from being of service, can cope well under pressure and have the ability to consistently make customers feel special. Only apply if you are someone who does not need to be reminded of the impact that your work makes on the perception of the customer’s experience.

...If you take pride in your work, and are not just looking for a job but want to build a career in a challenging, fast-paced, and dynamic environment? You know how to remain calm under high levels of pressure...but thrive under that pressure?
… Highly energetic and self-motivated – someone who is always eager to learn, have fun and for whom achievement of the team’s results is what makes them tick..? If this is you, this role is the one for you!
Position Overview    The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Specific Role Responsibilities    Job Outputs:
• Provide excellent customer service, effectively assisting with customer queries.
• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience    Minimum Experience:
• 1 years front office/ customer service experience

Minimum Qualification:
• Grade 12

Minimum Requirements:
• Code 8 driver’s license
• Computer literate
• Bilingual or multilingual would be an advantage.

Essential to Note:
The successful candidate must have be willing to work overtime/shifts/weekends when required. Own transport is an added benefit.
Skills and Personal Attributes    Competencies:
• Excellent interpersonal skills, articulate and well-spoken.
• Customer focus and the ability to demonstrate initiative.
• Excellent telephone and face-to-face customer relations and counter selling skills.
• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• Achieve high levels of accuracy and attention to detail.
• A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:
• Committed
• Professional
• Resilient
• Energetic, self-motivated, flexibl
• Trustworthy, highly responsible, honesty and integrity in all business dealings.
• Neat and presentable

APPLY via THIS LINK

Friday, August 31, 2018

Customer Service Champion Jobs At CAPITEC Bank In Bedfordview/Edenvale

Client Service Champion Bedfordview/Edenvale (180830-8)

Closing date: 2018/09/03
Details
Client Service Champion Bedfordview/Edenvale (180830-8) - Capitec Bank
Job Title    Client Service Champion Bedfordview/Edenvale
Division    Operations
Business Unit    Branches
Location - Branch / Campus    Bedfordview Bedford Centre
Location - Province    Gauteng

Purpose of the Role    
 Capitec Bank is on the lookout for emotionally mature, well-groomed, client centric candidates to fill the entry-level position as Client Service Champion (CSC) within the branch.

As a Client Service Champion (CSC), you will be the first point of contact with our clients. Responsible to deliver a quality Host/Hostess service to clients entering the branch by:
• welcoming clients
• efficient queue functioning
• coordinate the branch flow and addressing client flow problems promptly
• ensuring the correct client documentation is available

Qualifications   
 • National Senior Certificate (Grade 12) or National Certificate (Vocational) essential
• Preferably a relevant tertiary qualification in Commence / Management
Experience    Preference will be given to candidates with:
• 6 – 12 months face to face client service experience within a retail or the client service industry
• Host/ Hostess experience

Knowledge and skills  
  • Passion for client service
• Good communication and interpersonal skills
• High energy levels and a sense of urgency
• Impact within a team environment (dynamic, articulate, has presence)
• Emotional maturity
• Conscientious
• Analysing and diagnosing skills
• Adaptable
• Computer Literate (MS Office)

Additional Requirements   
  • Clear credit record
• Clear criminal record
• Willing to work extended working hours and weekends
• Access to transport (personal / public)
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement)

REGISTER / LOGIN & APPLY

Thursday, August 30, 2018

SK Education Solutions Johannesburg Vacancies, Customer Service Consultant


Customer Service Consultant Jobs

SK Education Solutions, an innovative education solutions provider offering educational solutions and platforms for school, college, university and corporate training level courses is seeking a Customer Service Consultant to contribute to the project management, technical support, maintenance and client support services of the various platforms. The qualified individual will work with our clients to assist them with creating and managing online courses and contribute to quality assurance initiatives. The Customer Service Consultant will engage daily with clients to manage incoming helpdesk queries, provide training and co-ordinate course development projects.

Job Requirements:

Required Experience
Experience with learning management systems and/or other web-based content management systems
Demonstrated mastery of common software employed by businesses (Microsoft Office, Google Docs, Gmail, various internet browsers)
Ability to multitask
Good communication and people skills
Desired Experience
Experience working with clients
Experience managing projects
Experience providing training to groups of people
Scope of work
Build online courses for delivery via the educational software systems.
Follow detailed Standard Operating Procedures, demonstrations, and instructional manuals as provided or shown by SK Education Solutions.
Consult and coordinate with academic staff to support them with the development of online course content
Support and monitor development of new course shells and sections
Integrating, supporting, maintaining and documenting application functionality
Own transport is essential
Based in Norwood, Johannesburg

Job Type: Contract
Company Name: SK Education Solutions
Company Location: Johannesburg Northern Suburbs

Application contact details
Contact Person: Lindsay Calder
Application Closing Date: Friday, September 7, 2018
Remuneration: Market related
Send CV to: [email protected]

Saturday, August 18, 2018

Customer Service Jobs In Midrand, Recruit4Me Advertisement


Customer Service Manager Vacancies


Job Summary
An exciting opportunity for a professional Customer Service Manager to join a multi-national chemical manufacturing organisation. We need an Exports, Client Services, Administration expert who is assertive, with inherent leadership qualities and strong management abilities. This role reports directly to the Services Operations Executive.

Responsibilities
• Responsible for the management and administration of all customer service functions, including branches and export compliance.
• Supervise and manage the department as per company standards.
• Assist with Export Administration to satisfy company and customer needs.
• Establishing and maintaining very good relationships with clients at all times.
• Report to Services Operations Executive

Thank you for your interest in this vacancy.
If you have not heard from us within 7 days, please consider your application unsuccessful.

Job Requirements:
• Diploma in Logistics Management or
• BCom in Logistics or Business Management would be an advantage
• At least 5 years’ experience in a senior customer services management position from a manufacturing environment, preferably in the chemical industry.
• Excellent client service skills.
• Export experience (Order, documentation and forex rates experience).
• Attention to detail.
• Great managerial skills
• Communication skills
• Administration skills.
• BaaN / SAP ERP and Microsoft Office experience non-negotiable.
• Leadership and development skills.
• Valid driver’s license & own, reliable transport.

Thank you for your interest in this vacancy.
If you have not heard from us within 7 days, please consider your application unsuccessful.

Job Type: Permanent
Company Name: Recruit4Me
Company Location: Midrand

Application contact details
Application Closing Date: Friday, August 31, 2018
Remuneration: R 480 000.00 - R 540 000.00 per annum
Send CV to: [email protected]

Tuesday, August 7, 2018

FNB Call Centre Jobs In Randburg, Make Online Applications


Call Centre Agent E - IRC153360


at FNB Contact Centre, Randburg, Gauteng, South Africa in FNB SSCC Retentions
Ends 10 Aug 2018


    About us, purpose, experience and qualifications
    about us

    With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.

    purpose
    Telephonic communication with client base to provide accurate product information in line with standards protocols.

    experience and qualifications
        Grade 12.
        1 Year related experience.


Additional information and responsibilities
additional requirements

    Minimum of 6 Months Sales Experience
    Regulatory Exam as prescribed by the Financial Services Board
    Relevant NQF 5 as prescribed by the Financial Services Board It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable

responsibilities
    Drive significant growth and profitability in the context of cost management
    Manage costs / expenses within approved budget to achieve cost efficiencies
    Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
    Resolve all customer queries efficiently, and within agreed timelines.
    Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
    Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
    Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
    Comply with governance in terms of legislative and audit requirements
    Ensure efficiency of service productivity and performance in Call Centre
    Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
    Report on required Call Centre activities and deliveries to improve business results
    Manage own development to increase own competencies

REGISTER / LOGIN TO APPLY

Wednesday, August 1, 2018

Hr Customer Service Jobs In Gauteng, KD Marketing Advertisement


Customer Service HrVacancies


Ekurhuleni, Gauteng
KD Marketing

    Description
    Put your customer service and sales skills to good use!
    We have become one of the country’s top Sales, Marketing companies.
    We believe that people are the key to our success therefore we are looking for individuals who are passionate about excelling in sales and customer service and can thrive in a team environment.
    What`s required?
    - Effective communication skills.
    - Self motivation and strong work ethic.
    - Great personal presentation.
    - Team player.

    TO APPLY FOR THIS JOB CONTACT: 
Snethemba on 0110292240/ 0744586732
    Number of vacancies: 10

    Requirements
    Minumun level of education: Grade 12 /N4 (Matric)
    Language(s): English
    Availability for travel: Yes
    Availability for change of residence: Yes

APPLICATIONS LINK

Tuesday, July 31, 2018

EY South Africa Careers, Advisory Graduate Programme 2018 / 2019

 Advisory Graduate Programme 2019 - Performance Improvement Customer


New Johannesburg, Gauteng, South Africa

If you want to join EY then we are looking for talented graduates like you! The talent we recruit and the training and development opportunities we provide are fundamental to our success. We provide our graduates with the opportunity and support they need to build a career that is right for them.

Overview
The EY Customer team focus on advisory and execution capabilities to improve the performance of our clients’ customer facing functions and supporting operations:

        Marketing effectiveness covers areas such as campaign management, channel strategy and product development
        Sales force effectiveness covers areas such as sales planning and budgeting, incentives and compensation and sales lifecycle management
        Customer Service effectiveness covers areas such as contact centre transformation, service quality management, and self service
        Cross functional capabilities covers areas such as Customer Experience, Single Customer View and Customer Economics that look at customer interactions across marketing, sales and customer service

Role description
Within the EY Customer Practice, you'll contribute technically to Customer client engagements and internal projects. An important part of your role will be to actively establish, maintain and strengthen internal and external relationships. You'll also identify potential business opportunities for Ernst & Young within existing engagements, and escalate these as appropriate. As an influential member of the team, you'll help to create a positive learning culture, coach and counsel junior team members and help them to develop.

Functions of the graduate
        Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress
        You will contribute to the effective management of the active engagements taking place within your priority sector.
        As a respected professional, you'll communicate effectively with EY senior managers, managers, assistant managers and work to build and motivate high-performing teams.

Knowledge:
        You'll have knowledge of a number of the following areas:
        Customer strategy, including customer experience and customer operating models
        Sales and channel management, including sales force and marketing effectiveness, bid management effectiveness and channel optimization
        Customer service improvement, including customer service performance improvement, customer service recovery and contact centre optimization
        Customer intelligence and economics, including customer acquisition and retention, account and channel segmentation
 
You'll have experience in one or more of Ernst & Young's priority industry sectors:
        Retail and Consumer Products
        Banking and Insurance
        Government & Public
        Telecommunications

Key responsibilities:

    Client service

        Understand all EY service offerings and actively identify opportunities to better serve clients
        Participate in Customer engagements and collaborate with an integrated team of cross-functional consultants from various parts of the Advisory business
        Help prepare reports and schedules that will be delivered to clients and other parties
        Develop and maintain productive working relationships with client personnel
        Build strong internal relationships within EY Advisory Services and with other services across the organization
        Similarly, you'll anticipate and identify risks within engagements and share any issues with senior members of the team.

2 Operations support 
    Ensure the sound management and timeous execution of all day to day business management functions as required by the Customer team
    Understand and follow workplace policies and procedures
    Create and implement leading practices for improving processes.

The Personal Skills we are looking for:
    Adept at using business knowledge to make recommendations, and suggest ways to improve or change business outcomes
    Good communication and organizational skill
    Confident in identifying and raising concerns to leaders, regarding variances or situations with a material threshold
    Knowledgeable on how professional services firms operate
    Excellent software skills, including Microsoft Excel, Word, Access, PowerPoint, Internet Explorer and Lotus Notes
    Strong leadership, presentation, and problem-solving skills
    Comfortable with change that results from frequent business re-organizations
    Ability to teach new skills to others
    Competent at interpreting and applying Ernst & Young policies, giving accurate and consistent guidance to others
    Strong listening skills
    A strong focus on quality and efficiency
    English language skills - excellent written and verbal communication 
 
Qualifications
    Honours degree in Marketing, Commerce, Finance, Economics, Accounting preferable.

Why should I work for Ernst & Young in Performance Improvement?

To achieve their potential, businesses need to continuously achieve and sustain performance improvement in a rapidly changing environment. As one of our performance improvement advisors, you'll help many of the world's leading businesses and governments tackle their most pressing issues. Working in multidisciplinary teams, often directly with leaders of major organizations, you'll bring diverse perspectives to every challenge. We'll help you achieve your potential by supporting your professional development and giving you experience of working with a diverse range of clients. You'll have the opportunity to build your skills in one of our focused competency groups, including: Finance, Customer, Supply Chain, IT Advisory, People & Organization, Program Management or Strategic Direction. You'll also have the opportunity to team with professionals from other parts of the organization in multidisciplinary engagements, especially those in Risk. At Ernst & Young, we know it's your point of view, energy and enthusiasm that make the difference.

APPLICATIONS LINK

Saturday, July 28, 2018

Call Centre Agent Jobs In Gauteng, AtripleA Recruitment & Temps

Outbound Call Centre Agent (Digital Printing) Vacancies

Hiring Company:Atriple A Recruitment & Temps
Category:Sales & Telemarketing
City / Town:Pretoria
Location:Gauteng
Job type:Full-Time

Location: Pretoria East
Salary: R7 000 + Incentives

Our client in the Digital Printing industry is looking for an Outbound Call Centre Agent.

Key responsibilities
• To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience when contacting businesses or private individuals by phone
• Deliver prepared sales scripts to persuade potential customers to avail of Copy Center services and product
• Describe services and products
• Respond to questions
• Identify and overcome objections
• Take the customer through the sales process
• Obtain customer information
• Obtain possible customer leads
• Maintain customer/potential customer data bases
• Follow up on initial contacts
• Capturing all customer interactions whether from telephonic or email on the CRM system

Requirements
• Matric/ Diploma
• Understanding of contact center environment and technology
• 2-3 years previous experience in a Call Centre environment in telesales with a proven track record in sales
• Preferably have a similar background or in a Copy Center environment
• Fully bilingual in English and Afrikaans
• Computer literacy

How to apply: 
Send your CV and latest pay slip to [email protected] ATripleA Recruitment and Temps www.aaaa.co.za

Client Services Administrator Jobs In Sasolburg Industrial Town

Client Services Administrator (Insurance) – Sasolburg

 

Hiring Company:Atriple A Recruitment & Temps
Category:Admin & Office
City / Town:Sasolburg
Location:Free State
Job type:Full-Time
Location: Sasolburg, Free State

Salary: R17 200 p.m.

Our client in the Insurance industry is looking for a Client Services Administrator to provide professional first line support to clients and sales support.

Key responsibilities
1.    Render client services

·         Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries

·         Update client personal details and AIMS notes

·         Provide correct and accurate advice to clients on products and services

·         Inform clients and update changes to their policy

·         Liaise with relevant departments to gather information to resolve clients’ queries

·         Maintain required business retention rate

·         Handle all complaints and enquiries

·         Escalate complaints to Office Manager and Complaints Handling Officer

·         Follow complaints procedure

·         Handle all incoming calls and walk-in clients

2.    Administrate Claims

·         Verify claims documents as per standard procedure

·         Assist clients with the completion of claim forms

·         Submit all claims received to Head office

·         Submit any outstanding documentation as per Head Office request

·         Keep claims register up to date

3.    Advise clients on cancelations

·         Advise the client of the process and disadvantages of cancelation

·         Retain the policy by proposing different options (loan, partial surrender paid up)

·         Inform relevant Sales Manager of the intended cancelation for retention

·         As per client’s request follow the standard cancelation procedure

4.    Administrate demutualization process

·         Capture client information

·         Inform clients of status of their shares

·         Update client’s information on Aims systems

·         Register and forward to Head office

5.    Office Administration

·         Manage mail and fax

·         Prepare statistical reports

·         Assist with data capturing when required

·         Encourage clients to complete the survey

6.    Fit and Proper Requirements

·         Adhere and comply to FSB board notice in terms of FAIS

7.    Documentation and filing procedures

·         Keep record systems up to date

·         File and keep documentation for a period as required by the legislation

Requirements
  Formal Education

      Matric

·         Recognized Qualification as per the FSB

·         RE 5

·         Registration as an Employee Representative (FSB)

·         2 Years’ Experience in the Insurance Industry;

·         1 Year Client Services

·         1 Years’ experience in: Category A, B, C and retail benefits (Advantage)

How to apply: 
Send your CV and latest pay slip to [email protected] ATripleA Recruitment and Temps www.aaaa.co.za