Showing posts with label CUSTOMER CARE. Show all posts
Showing posts with label CUSTOMER CARE. Show all posts

Wednesday, November 28, 2018

Expeditors Jobs In Cape Town, Ocean Import Customer Service Clerk

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   14 Falcon Cres, Airport City, Cape Town, 8001, South Africa

Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description
You will be responsible for the professional handling of all clients both internal and external, as well as all colleagues and third party providers.

You will be responsible for ensuring we are consistently executing on the performance standards set for this role, as well as maintaining a high level of operational excellence, thus supporting the Customer Service Representatives in offering an excellent customer experience.

You will be responsible for all duties related to the above position, which inter-alia include, but are not restricted to the following:

All Expeditors Policies and Procedures must be followed and adhered to.

Major Duties and Responsibilities
Customer Retention Responsibilities – 10%

    Each customer is to be kept updated, on a pro-active basis, of the key events of their shipments.
    All operations to be managed in accordance with Customer SOP’s for individual clients and the Expeditors OPS standards.
    Workflow should be monitored daily and kept up to date, as the CSSV is responsible for the full lifecycle of their shipments
    Professional handling of all clients, internally and externally including responding to all communication before close of business each day.

Operational Responsibilities – 80%

    Update CFIT with event codes as per the OPA required KPI’S.
    Once advised of shipment, ensure collection of cargo is followed up on to meet customers’ requirements
    Obtain vessel details from origin and communicate with customer
    Obtain clearing instruction from customer in line with KPI’s
    Follow up to ensure DXR is completed within the KPI
    Ensure that bills are received, checked and any required endorsements are completed within 2 days prior to ETA
    Monitor UCE status and ensure all additional information requested by brokerage is obtained from the customer within the KPI
    Monitor CEK and RLS status and ensure brokerage submits entries within 4 days prior to ETA
    Billing worksheet to be completed and PFC status updated to ensure the shipment is invoiced within 2 days prior to ETA
    Monitor and manage activities of the Ocean Planning Team
    All correspondence and any documentation pertaining to a shipment must be scanned into Edoc
    Complete 4.5 hours of training per month to order to meet the 52 hour annual training KPI.
    Ensure a comprehensive workflow review and handover is completed with the responsible individual when going on leave.

Accounting Responsibilities – 10%

All PNB / BNP / AJAX queries must be resolved immediately and the weekly report needs to be actioned and resolved within 1 week. If the query takes longer than 1 week this needs to be addressed with management to grant an extension.

To assist in the general operation of the office and to comply with any reasonable request which is made by your Supervisor or Management.

Key criteria
    Logistics or Supply Chain Qualification preferred
    5+ years Experience

Desired Skill-Sets and Characteristics
    Oral and written proficiency in the English language
    Preference to South African born citizens
    Ability to work productively both individually and in a team environment
    Sense of urgency for goal achievement
    Self-motivated with ability to work in a fast-paced and constantly changing environment
    Comfortable with regular data entry on a computer

Additional Information
What we offer
    Pension Fund
    Medical Aid options
    Commercial medical/accidental insurance
    Unlimited job rotation, promotion
    Employee Stock Purchase Plan
    Training and Education Program


Monday, November 26, 2018

Call Centre Jobs In Pretoria With Basic Salary For Grade 12, Full Time Position

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Call Centre Agent – Pretoria, Full Time  

Telephonic communication with client base to provide accurate product information in line with standards protocols.

Experience and Qualifications:
Grade 12.
1 Year related experience.

Drive significant growth and profitability in the context of cost management
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Ensure efficiency of service productivity and performance in Call Centre
Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business results
Manage own development to increase own competencies


Monday, November 19, 2018

Cardoso Recruitment Vacancies In Paarl/Stellenbosch, Call Centre Representative

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Call Centre Representative (CR168)
Our client, an innovative financial technology company is in search of Call Centre Representatives that will be the liaison between the company and its current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication “scripts” when handling different topics
    Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call centre database in a comprehensible way
    Frequently attend educational seminars to improve knowledge and performance level
    Meet personal/team qualitative and quantitative targets

    Previous experience in a customer support role
    Track record of over-achieving quota
    Strong phone and verbal communication skills along with active listening
    Familiarity with CRM systems and practices
    Customer focus and adaptability to different personality types
    Ability to multi-task, set priorities and manage time effectively
    Matric certificate

Salary: R8 000 – R10 000, depending on experience.

 Kindly consider your application unsuccessful should you not receive feedback within 1 week.


Monday, November 5, 2018

B1SA Sun International Bobs In Kempton Park, Call Centre Service Agent

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Call Centre Service Agent Vacancy

The Call Centre Service Agent’s primary role is to manage and maintain accurate data on B1SA’s master databases by ensuring that B1SA’s client’s supplier information is captured accurately and is complete.
Job Requirements:

1. Matric
2. Computer Literacy (Microsoft Office)
3. At least 1-year experience as a Call Centre Agent/ Data Capturer/ Codes of Good Practice 2015 and Sector Code knowledge

1. Data Management
1.1 Supplier Information Cleaning & Supplier Information Maintaining
1.2 Client top negative spend chase-up
1.3 Supplier Information Respondents & Supplier Information Inbox

2. Client Services
2.1 Client Service Level Agreements – Processing of certificates and in-process letters
2.2 Client Service Level Agreements – Client Queries
2.3 Client Service & Supplier Service - Conduct yourself in a respectful and professional manner
at all times.
3. Supplier Services
3.1 B1SA Opportunities Network Products- Communicate the benefits of all the products available
on the B1SA Opportunities Network.
3.2 Quality and Accuracy
3.3 Team Engagement

1. Computer Literate (MS Office)
2. Multi-tasking skills
3. Good command of English
4. Bilingual (English and at least one other official language)
5. Excellent telephonic skills
6. Good written, oral, and interpersonal communication skills
7. Data capturing
8. Knowledge on the Codes of Good Practice and Sector Codes
9. Excellent understanding of the organization’s goals and objectives
10. Strong customer service orientation.
11. Ability to effectively prioritize and execute tasks in a high-pressure environment.
12. Exceptional interpersonal skills, with a focus on listening and questioning skills.
13. Highly self-motivated and directed.

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days, please consider your application unsuccessful.

Job Type: Permanent
Company Name: B1SA
Company Location: Kempton Park

Application contact details
Call us: N/A
Contact Person: Neo
Application Closing Date: Wednesday, November 7, 2018
Fax Number: N/A
Remuneration: Negotiable depending on experience and qualifications
Send CV:

Friday, November 2, 2018

Rosebank College Online Application For Vacancies, Call Centre Agent

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Call Centre Agent - CC_NAT

Code/Reference: CC_NAT
Number of Openings 1
Campus/Business Unit: National
Direct Reporting Line: Team Leader

Job Purpose:
An Opportunity exists within Rosebank College National Office for young vibey individuals who are; - Sales and Customer Service driven. - Passionate and self motivated.

Key Performance Area:
    Outbound Sales cold calling to corporates.
    Provide customer support on difficult problems.
    Implement tactics to de-escalate problem situations immediately.
    Transform a problem situation into a sales opportunity
    Analyze the characteristics of threaths and selects the proper plan of action for handling them.
    Advise on methods for identifying leads and procedures for turning them over.


    Minimum Matric/ Tertiary qualification.

Work Experience:

    2 - 3 years Call Centre Experience
    Outbound Sales cold calling
    Excellent understanding of Call Centre processes.
    Good negotiation and influencing skills.
    Professional, telephonic and customer care etiquette.
    Excellent communication skills.
    Knowledge of Microsoft and PC's essential.

Physical Job Requirements:
Able to speak Northern Sotho, Tsonga & Venda
Applications accepted until: 2018-11-30


Monday, October 29, 2018

Call Centre Agents Vacancies (Telesales) In Johannesburg Northern Suburbs, Apply Online

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Call Centre Agent - Telesales, Gauteng JHB - Northern Suburbs

Basic comm -
Planet Fitness Call Centre currently has a vacancy available within their dynamic team, based in Head Office

Key Results Areas include:
    Represent the customer to the rest of the business - Customer Advocate
    Demonstrate excellent product and system knowledge
    Handle client queries regarding existing policies and other enquiries
    Assisting clients with queries
    Solving complaints
    Updating clients information
    Must have experience within the Tele-sales environment

Experience & Competencies:
    Telesales experience with inbound and Outbound exposure
    Good reading abilities as some roles require scripted questions
    Flexible and adaptable to working hours – Shifts
    Persuasive negotiation skills
    Intermediate computer skills
    Excellent communication both oral and written
    Applying customer service/care principles to all calls
    Working with People
    Ability to learn and grasp information
    Minimum 1-year previous call center experience (Preferred)
    Excellent listening skills
    Customer Centricity
    Results orientated
    A team player
    Proactive and self-motivated
    Resilient, determined and resourceful

    Call Center certificate (advantage)

Deadline: 25 November 2018
Ref: JHB000423/Yvett

Vacancy Type: Permanent


Tuesday, October 23, 2018

Call Centre Agent Training Available In Johannesburg, No Experience Required

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Call centre agent -training availabe

Location: Johannesburg, South Africa
Salary: R100 000
Recruiter: TT Enterprise
Job Ref: 6585
Summary: call centre

Job Description
We need excellent call centre personnel. The candidate will be responsible in handling high incoming calls.

    Grade 11 and be able to communicate in English and both Written and Spoken as you will be Evaluated by our QA department to record contacts for relevance and Accuracy purposes.
    Candidates with no experience will be offered free training .

We are offering Basic Salary of R6000 and Commission .
To apply for this above post please whatsapp 073 374 6700

Friday, October 12, 2018

Receptionist Jobs In Johannesburg No Experience, Full Time Position Available

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Receptionist/ Customer Relations Agent

    Full Time    Johannesburg

Answer, screen and divert all incoming calls
Forward all Messages via email
Report Switchboard Problems / Faulty lines
Keep record of internal telephone extensions and of Personnel movement
Receive all Visitors, Deliveries and Parcels
Ensure that Reception and Boardroom areas are maintained
Maintain Boardroom diaries
Ensure Professional appearance & displays
Type draft Correspondence and General Typing
Keep necessary records and do filling
Ensure refreshment stock and arrangements
Assist in and log enquiries i.e. Products, Specials, Availability, Price, Consultants, Referrals
Update new and existing consultant information
Masterfile information up to date)
Back up to other receptionist duties
Back up for the CRM Department
Assist Sales & CRM whenever the contribution is needed to achieve the common objective

Excellent interpersonal- and effective communications skills
Ability to work both independently as well as in a team
Excellent organisational skills and professional work approach
Ability to deal with a variety of People in a Customer orientated friendly way
Ability to communicate and Screen effectively over the phone and to speak clearly
Ability to deal with people tactfully and to listen effectively
Excellent computer skills on office administrative packages (MS Office)
Ability to work under pressure
Valid driver’s license

Friendly, Hospitable, Professional, Organised, Willing, Faithful, Confidential


Monday, October 1, 2018

Capitec Bank Customer Service Vacancies In Pretoria, Make Online Application

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Client Service Champion: Pretoria CBD (180928-13)

Closing date: 2018/10/02
Client Service Champion: Pretoria CBD (180928-13) - Capitec Bank
Job Title    Client Service Champion: Pretoria CBD
Division    Operations
Business Unit    Branches
Location - Branch / Campus    Pretoria Arcadia
Location - Province    Gauteng

Purpose of the Role    
Capitec Bank is on the lookout for emotionally mature, well-groomed, client centric candidates to fill the entry-level position as Client Service Champion (CSC) within the branch. As a Client Service Champion (CSC), you will be the first point of contact with our clients.

Responsible to deliver a quality Host/Hostess service to clients entering the branch by:
• welcoming clients
• efficient queue functioning
• coordinate the branch flow and addressing client flow problems promptly
• ensuring the correct client documentation is available

 National Senior Certificate (Grade 12) or National Certificate (Vocational) (essential)
Relevant tertiary qualification in Commence / Management (preferred)

  Preference will be given to candidates with:
• 6 – 12 months face to face client service experience within a retail or the client service industry
• Experience in the identification of sales leads and cross selling opportunities
• Host/ Hostess experience

Knowledge and skills   
 • Passion for client service
• Good communication and interpersonal skills
• High energy levels and a sense of urgency
• Impact within a team environment (dynamic, articulate, has presence)
• Emotional maturity
• Conscientious
• Analysing and diagnosing skills
• Adaptable

Additional Requirements   
 • Clear credit record
• Clear criminal record
• Willing to work extended working hours and weekends
• Access to transport (personal / public)
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement)


Saturday, September 29, 2018

Benny Recruitment And Training Jobs In Durban, Call Centre Agents

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Inbound and outbound call centre agents-whatsapp 0789990038

Location: Durban, South Africa
Salary: 175,000
Recruiter: Benny Recruitment & Training
Job Ref: NA07621
Summary: Call Centre

Job Description
Highly Motivated and Passionate individuals are Needed for ibound and outbound call centre jobs.

This opportunity is available to people from Grade 11 to 12,  who communication skills, and can work under pressure.

Job descriptions will involve Answering Inbound Calls,  customer Care, Attending to Clients Querries and coming up with Resolutions where necessary.

Secure your position today.



Tuesday, September 25, 2018

MANCOSA Registration For Call Centre Agent Jobs In Durban, Online Application

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The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

• Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
• Describe products and services
• Identify and overcome objections
• Take the customer through the registration process
• Obtain student information
• Obtain possible student leads or referrals
• Takes responsibility for organising, record keeping and storing electronic information for students
• Follow up on leads and initial contacts
• Complete records of telephonic interactions
• Consult with department managers for outstanding queries to resolve.
• Assist in preparation of weekly and monthly reports
• Meet and exceed targets

• Senior Certificate or Equivalent
• Relevant computer applications Certificates and or Call Centre system training would be an advantage

• Minimum one-year experience in a sales or call centre environment
• Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
• Knowledge of sales principles and methods
• Proven track record in sales
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Persuasive
• Possess an ability to adopt and solve problems
• Must be able to make sound judgement under pressure
• Deadline driven
• Tenacious
• Negotiation skills
• Stress tolerance
• High energy level
• Integrity.
• Numerical ability.

• Experience with help desk support would be an added advantage

• Must be able to work during workshops and overtime when necessary.

Job Type: Contract
Company Name: MANCOSA
Company Location: Durban

Application contact details
Application Closing Date: Friday, September 28, 2018
Send CV to:

Monday, September 24, 2018

Western Cape Traffic Services Manager Job By 99c (Junior Level)

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Junior Traffic Manager (Western Cape)

Reference Number 99cSG48

Ninety9cents is a full-service, integrated advertising agency with offices in Cape Town, Johannesburg & Zambia, and is one of South Africa’s largest independently owned agencies. Led by founder and Managing Director Andrew Brand, the agency’s extensive client base includes leading brands such as Shoprite/Checkers, Ackermans, PUMA, Spur Group, Capitec and Distell, to name but a few. Our Cape town office is looking for a dynamic Junior Traffic Manager to join our DTP team.

 Duties include, but are not limited to:
-       Plan and manage workflow for the DTP Studio
-       Ensure that each part of the job moves seamlessly through the process as per the required systems and procedures
-       Ensure that deadlines are strictly adhered to and communicated with all relevant parties
-       Maintaining a high level of professionalism and confidentiality
-       Put together and update status reports which is distributed to DTP Operators, Account Managers, creative teams and the external production team
-       Hold daily status meetings with Account Managers to manage and flag potential issues, pressure points and/or non-deliverables
-       Ensuring accurate information is communicated to all relevant team members at each step within the process.

-       1-2 years of traffic in an advertising agency
-       Good communication skills
-       Calm under pressure
-       A strong sense of diplomacy
-       Ability to multitask
-       Sound knowledge of Chase, Excel and Outlook
-       Strong writing and verbal communication skills
-       Must be diligent, accurate and have strong administrative skills

Interested candidates must please submit a concise CV and salary expectation.  Only shortlisted candidates will be contacted.  Should you not hear from us within three weeks after submitting your application, please assume that your application has been unsuccessful.  We remain committed to the principles of employment equity.

Work Level Junior
Type Permanent
Salary Market Related
EE Position No
Location Western Cape


Tuesday, September 18, 2018

Customer Service Jobs In Durban, Full Time Position For Matriculants

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Customer Service Consultants KZN

    Full Time Durban

Job Purpose:
To deliver world class service through continuous customer communication, exercise due diligence and provide visibility to the business. Participate in all initiatives that the business implements, where sustainable solutions for both internal and external customers will lead to improved Customer Experience and Profitable Growth. To be an active Voice of the Customer by being the custodian for customer satisfaction

Duties include amongst others the following:
    Providing products/services information and resolving any emerging problems that  customers may face with accuracy and efficiency
    Ensuring that all complaints and compliments cases are logged in SAP (Respond to general queries within 24 hours).
    Capturing and fulfilling order and quotation requests, and general queries accurately and in a timeous fashion within the approved service level agreements
    Verifying customer and order information for correctness
    Directing Logistics to prepare and deliver orders to designated locations.
    Reviewing orders for completeness and actioning incomplete orders for further processing.

    Periodic cleaning up of order book in SAP


Education and Experience Required
    NQF Level 4: Matric or equivalent
    2- 3 years work experience in Customer Service within the similar environment
    Customer service qualification
    Product knowledge and Leadership Values

Knowledge & Skills:
    High level communication skills (written and interpersonal); Intermediate level computing skills; High level organizational skills

    High level problem solving skills; Spreadsheet skills; Product knowledge; SAP

Salary: Market related plus Benefits


Monday, September 17, 2018

Bell Equipment Branches Careers, Customer Support Representative Jobs

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Applications for the following position are invited from suitably qualified interested parties. However, permanent team members will be considered in the first instance thereafter external applicants will be considered
The employment decision shall be informed by the Employment Equity Plan of the company. It is the company’s intention to promote equity (race, gender & disability) through the filling of this post with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity Plan.

· Planned, frequency determined, customer visits
· Provide technical assistance
· Client liaison
· Ensure that parts and labour sales budgets are achieved
· Technical diagnosis of customer machine problems
· Provide immediate corrective action and feedback to service staff
· Installations/machine hand overs including operator & maintenance training
· Commissioning of components
· Follow duties as per customer centre KRA requirements
· Condition assessment of Bell machines in the field

· Applicants must be qualified Earthmoving Diesel Mechanics
· Minimum of 3 years’ experience on Bell machines
· Good communication, public relations & report writing skills
· Must be resourceful & self-motivated
· Good understanding of hydraulic, electrical & pneumatic circuit diagrams
· Applicants with an Auto Electrical trade test will have an added advantage
· Applicants with a Bell level 5 competency certificate will have an added advantage






Friday, September 14, 2018

Client Service Consultant Jobs In Pretoria By Staff Masters Recruitment

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Client Service Consultant

Our very well established company is looking for sales professionals to join our sales and marketing division.
We have exceptional working hours.
We will also give you full paid training where we will teach you everything you need to know about corporate sales.

Job Requirements:
Grade 12 / Matric
Exvellent customer service

    Suitable for people with a disability

Job Type: Permanent
Company Name: Staff Masters
Company Location: Pretoria

Application contact details

Contact Person: Charlene Venter
Remuneration: R8000.00
Send CV to:

Sun International Sandton Call Centre Learnership Program For Grade 12

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Learnership Call Centre - LCC0918

Applications accepted until:2018-09-17
Number of Openings1
Unit:Head Office

Job Purpose
Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Grade 12 (Matric)


No work experience necessary.

Skills and Knowledge
Good communication skill
Proficiency in English and a second language
Maths Literacy is a pre-requisite to be shortlisted.


Key Performance Areas:
    Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
    Direct clients to the correct destination (department / person) through correct screening / questioning techniques
    Provides accurate information (including promotion information, functions, facilities, etc) to guests
    Answers guest queries accurately
    Interacts with the guest and provides service to resolve their individual queries
    Delivers prompt service upon first contact
    Identifies and resolves potential service issues first time round
    Downtime on communication services is corrected

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.


South African Breweries Vacancies, Customer Relationship Rep Learnership

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SAB:Customer Relationship Rep Learneship (x20)

South African Breweries has 20 Customer Relationship Representative Learnership Opportunities at the Customer Interaction Centre in Johannesburg.

Key Purpose Statement
To provide applicants with an opportunity to enroll for a National Certificate in Food and Beverage NQF 3. Learners will enter into a fixed term contract with Customer Interaction Centre, during which time they will undergo both on-the-job and off-the-job learning, culminating in a national qualification.

    Learners must have a minimum of a Grade 12 with 2 x Languages (English is essential + any other Official South African languages
    No experience required
    Basic computer literacy and experience working with Microsoft Office
    Basic financial literacy / business acumen
    Ability to work in a flexible working environment (working on week-ends) and attending classes on weekends if required


    Ability to work with (different people) – personalities
    Valid unendorsed Code 8 driver’s license
    South African Local area knowledge is a requirement
    Mobility to work in other areas when required
    Must be a South African Citizen and unemployed
    Must be an Employment Equity candidate (recruitment based on National *EAP statistics)
    Candidates must have no criminal record or negative credit record
    Candidate must not be enrolled for any formal full time studies
    Willingness to commit for a 12 month period
    Between age of 18 and 35

    Self-directed and motivated
    Problem solving skills
    Attention to detail
    Analytical ability
    Be resourceful
    Ability to work effectively in shift based teams
    Ability to form effective relationships with coaches and mentors


Wednesday, September 5, 2018

Deloitte South Africa Vacancies, Internal Client Services ( Filling Clerk)

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Internal Client Services - T&T - Filing Clerk

Deloitte South Africa Johannesburg, Gauteng, South Africa

Position summary

Join Deloitte

Deloitte is the largest private professional services network in the world. Every day, approximately 220,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.

In South Africa, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services. We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism and the public sector, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 80 percent of the Fortune 100.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you'll develop at Deloitte

What you will do?
•      Plan, implement and evaluate HR initiatives that support the Business Unit in achieving its strategic objectives.
•      Implement HR policies & procedures (standardisation & governance).
•      Develop an advisory relationship with the Business Unit.
•      Implement change management principles in support of organisational change, which impacts our people.

Qualifications and Experience Required
5 years’ working experience within the relevant function

Postgraduate qualification (relevant to Service Area / Business Management)
2 years at Consultant level within the function

Key Performance Areas:
•      Supports leadership and business with strategic staffing, including manpower planning, talent inventory, and succession planning.
•      Ensuring that the performance management process is understood by all the business and that KPC’s align to the business strategy.
•      Ensuring that all roles within the Business Unit have role descriptions and that they have been graded.
•      Working with Reward specialist to recommend salary bands
•      Communicating the reward strategy to the BU and employees
•      Ensuring that relevant processes are in place to guarantee data integrity and that HR admin is completed in accordance with defined  standards
•      Advising business on misconduct, incapacity and operational requirement issues in accordance with legislation and firm policy & procedures; and facilitating the resolution of issues that arise without setting a dangerous precedent or exposing the firm to undue risk
•      Displays self-awareness and insight into areas of strength and development; and works with team leader and coach to construct suitable development plan for implementation
•      Participate in and contributes to firm-wide T&T projects with a view to assist in the design of processes, best practices

Key Competencies required / Talent Standards Capabilities:

Leadership Capabilities

•      Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
•      Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
•      Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
•      Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
•      Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Core Professional Technical Capabilities
•      Technical expert in specific functional area
•      Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
•      Experience in drafting and delivering presentations
•      Good report writing skills
•      Sound financial knowledge and understanding

Core Professional Behavioural Capabilities
•      Excellent communication skills, both written and verbal
•      Good interpersonal and relationship building skills
•      Mentorship and coaching ability with desire to develop self and others
•      Strong client delivery focus
•      Adaptable, managing change and ambiguity with ease
•      Focus on quality and risk
•      Problem solving ability
•      Good business acumen

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

In the Republic of South Africa, Deloitte operates as Deloitte & Touche. Deloitte & Touche is a part of Deloitte Africa. Deloitte Africa is a member of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee.


Imperial Group Kempton Park Vacancies, Customer Service Agent

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Customer Service Agent | Europcar | O.R Tambo International Airport (180904-6)

Closing date: 2018/09/11

Branch/Department    JSA
Company    Europcar
Job Type Classification    Permanent
Location - Town / City    Kempton Park
Location - Province/Area    Gauteng

Job Description
   The O.R Tambo International Airport branch of car rental company Europcar is looking for a Customer Service Agent. The Customer Service Agent provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc. We hire people who clearly understand that we sell a service, and that service delivery is our biggest differentiator when customers choose who to rent from.

Please only apply if you are someone derives satisfaction from being of service, can cope well under pressure and have the ability to consistently make customers feel special. Only apply if you are someone who does not need to be reminded of the impact that your work makes on the perception of the customer’s experience.

...If you take pride in your work, and are not just looking for a job but want to build a career in a challenging, fast-paced, and dynamic environment? You know how to remain calm under high levels of pressure...but thrive under that pressure?
… Highly energetic and self-motivated – someone who is always eager to learn, have fun and for whom achievement of the team’s results is what makes them tick..? If this is you, this role is the one for you!
Position Overview    The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.

Specific Role Responsibilities    Job Outputs:
• Provide excellent customer service, effectively assisting with customer queries.
• Effectively handle all aspects of the customer’s check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Various admin and general office duties, for example capturing fuel, VRV’s, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.
• Other duties on request.

Qualifications and Experience    Minimum Experience:
• 1 years front office/ customer service experience

Minimum Qualification:
• Grade 12

Minimum Requirements:
• Code 8 driver’s license
• Computer literate
• Bilingual or multilingual would be an advantage.

Essential to Note:
The successful candidate must have be willing to work overtime/shifts/weekends when required. Own transport is an added benefit.
Skills and Personal Attributes    Competencies:
• Excellent interpersonal skills, articulate and well-spoken.
• Customer focus and the ability to demonstrate initiative.
• Excellent telephone and face-to-face customer relations and counter selling skills.
• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• Achieve high levels of accuracy and attention to detail.
• A team player that is effective in working with people of different cultures and backgrounds.

Personal Attributes:
• Committed
• Professional
• Resilient
• Energetic, self-motivated, flexibl
• Trustworthy, highly responsible, honesty and integrity in all business dealings.
• Neat and presentable


Friday, August 31, 2018

Customer Service Champion Jobs At CAPITEC Bank In Bedfordview/Edenvale

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Client Service Champion Bedfordview/Edenvale (180830-8)

Closing date: 2018/09/03
Client Service Champion Bedfordview/Edenvale (180830-8) - Capitec Bank
Job Title    Client Service Champion Bedfordview/Edenvale
Division    Operations
Business Unit    Branches
Location - Branch / Campus    Bedfordview Bedford Centre
Location - Province    Gauteng

Purpose of the Role    
 Capitec Bank is on the lookout for emotionally mature, well-groomed, client centric candidates to fill the entry-level position as Client Service Champion (CSC) within the branch.

As a Client Service Champion (CSC), you will be the first point of contact with our clients. Responsible to deliver a quality Host/Hostess service to clients entering the branch by:
• welcoming clients
• efficient queue functioning
• coordinate the branch flow and addressing client flow problems promptly
• ensuring the correct client documentation is available

 • National Senior Certificate (Grade 12) or National Certificate (Vocational) essential
• Preferably a relevant tertiary qualification in Commence / Management
Experience    Preference will be given to candidates with:
• 6 – 12 months face to face client service experience within a retail or the client service industry
• Host/ Hostess experience

Knowledge and skills  
  • Passion for client service
• Good communication and interpersonal skills
• High energy levels and a sense of urgency
• Impact within a team environment (dynamic, articulate, has presence)
• Emotional maturity
• Conscientious
• Analysing and diagnosing skills
• Adaptable
• Computer Literate (MS Office)

Additional Requirements   
  • Clear credit record
• Clear criminal record
• Willing to work extended working hours and weekends
• Access to transport (personal / public)
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system (system related requirement)