Friday, November 2, 2018

Rosebank College Online Application For Vacancies, Call Centre Agent

Call Centre Agent - CC_NAT

Code/Reference: CC_NAT
Number of Openings 1
Campus/Business Unit: National
Direct Reporting Line: Team Leader

Job Purpose:
An Opportunity exists within Rosebank College National Office for young vibey individuals who are; - Sales and Customer Service driven. - Passionate and self motivated.

Key Performance Area:
    Outbound Sales cold calling to corporates.
    Provide customer support on difficult problems.
    Implement tactics to de-escalate problem situations immediately.
    Transform a problem situation into a sales opportunity
    Analyze the characteristics of threaths and selects the proper plan of action for handling them.
    Advise on methods for identifying leads and procedures for turning them over.


    Minimum Matric/ Tertiary qualification.

Work Experience:

    2 - 3 years Call Centre Experience
    Outbound Sales cold calling
    Excellent understanding of Call Centre processes.
    Good negotiation and influencing skills.
    Professional, telephonic and customer care etiquette.
    Excellent communication skills.
    Knowledge of Microsoft and PC's essential.

Physical Job Requirements:
Able to speak Northern Sotho, Tsonga & Venda
Applications accepted until: 2018-11-30


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