Friday, November 16, 2018

PNET Jobs Available In Johannesburg, Security Control Room Supervisor


    Turffontein Permanent

SW Security Solutions SA is responsible for the security needs of multiple clients across South Africa. Our 24-hour control room manage, monitor and respond to business alarms and incidents, handle incoming calls and despatch armed reaction vehicles or emergency services.

Tools of the trade include professional Control Room Management Software, onsite and remote CCTV systems and multiple communication platforms.

The control room is essential to the organisation and very high levels of customer service and security provision are required.

Key Responsibilities
    To ensure that communication is maintained with all sites, co-ordinate, monitor and record all communication from various sites, technicians and armed response/SAPS.
    Proactive supervisory roles over control room team on all aspects of their roles and responsibilities.
    Ensure all telephone calls, queries are dealt with professionally, efficiently and in accordance with procedures.
    Ensure that accurate records are kept, all information logged, and data stored to enable reports to be generated.
    Deal with all incidents and emergencies within response and escalation procedures.

Daily Tasks / Responsibilities
    Monitor, trouble shooting and managing of staff and equipment usage and work progress.
    Generate required reports.
    Control Room Manager – Listener Suite operations.
    Analyse information, record and report incidents.
    Ability to monitor information feeds from multiple sources.
    Previous leadership experience of working under pressure in a high profile operational environment, with decision making responsibility for co-ordinating response to incidents, including despatch of emergency services.

Qualifications / Required Skills
    Matric/grade 12 or equivalent
    Security grade B – PSIRA registered
    Computer literate – Microsoft Word and Excel
    Excellent standard of verbal and written communication.
    Minimum 2 year’s experience in a similar role
    No criminal record
    Shift work an operational requirement
    Previous leadership experience of working under pressure in a high profile operational environment, with decision making responsibility for co-ordinating response to incidents, including despatch of emergency services.

Market Related

If you have not received a response from us within 10 working days, please consider your application to be unsuccessful.

APPLICATIONS LINK

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