Monday, November 5, 2018

B1SA Sun International Bobs In Kempton Park, Call Centre Service Agent


Call Centre Service Agent Vacancy

MAIN JOB PURPOSE
The Call Centre Service Agent’s primary role is to manage and maintain accurate data on B1SA’s master databases by ensuring that B1SA’s client’s supplier information is captured accurately and is complete.
Job Requirements:

QUALIFICATIONS & EXPERIENCE
1. Matric
2. Computer Literacy (Microsoft Office)
3. At least 1-year experience as a Call Centre Agent/ Data Capturer/ Codes of Good Practice 2015 and Sector Code knowledge

DUITES & RESPONSIBILITIES
1. Data Management
1.1 Supplier Information Cleaning & Supplier Information Maintaining
1.2 Client top negative spend chase-up
1.3 Supplier Information Respondents & Supplier Information Inbox

2. Client Services
2.1 Client Service Level Agreements – Processing of certificates and in-process letters
2.2 Client Service Level Agreements – Client Queries
2.3 Client Service & Supplier Service - Conduct yourself in a respectful and professional manner
at all times.
3. Supplier Services
3.1 B1SA Opportunities Network Products- Communicate the benefits of all the products available
on the B1SA Opportunities Network.
3.2 Quality and Accuracy
3.3 Team Engagement

COMPETENCIES & SKILLS
1. Computer Literate (MS Office)
2. Multi-tasking skills
3. Good command of English
4. Bilingual (English and at least one other official language)
5. Excellent telephonic skills
6. Good written, oral, and interpersonal communication skills
7. Data capturing
8. Knowledge on the Codes of Good Practice and Sector Codes
9. Excellent understanding of the organization’s goals and objectives
10. Strong customer service orientation.
11. Ability to effectively prioritize and execute tasks in a high-pressure environment.
12. Exceptional interpersonal skills, with a focus on listening and questioning skills.
13. Highly self-motivated and directed.

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days, please consider your application unsuccessful.

Job Type: Permanent
Company Name: B1SA
Company Location: Kempton Park

Application contact details
Call us: N/A
Contact Person: Neo
Application Closing Date: Wednesday, November 7, 2018
Fax Number: N/A
Remuneration: Negotiable depending on experience and qualifications
Send CV: [email protected]

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