Friday, October 5, 2018

Investec Sandton Careers, UK Services – Payments Team Leader

UK Services – Payments Team Leader (181005-2)

Role    UK Services – Payments Team Leader
Department    Operations
Job Type    Permanent
Location - Investec Office    Sandton
Location - Province    Gauteng
Location - Country    South Africa

Job Description    
The primary function of this role is to lead the newly established Payments team
Within UK Services, operating from Johannesburg. The responsibilities cover a blend of leadership and operational duties in support of the UK Specialist Bank. The Team operates in a fast paced, pressurised environment where client experience is paramount.

UK Services is a dynamic, multi-faceted division that partners with all parts of Investec Specialist Bank to provide banking operational services to its clients. UK Services provide essential risk management and controls to preserve and enhance Investec’s assets and its reputation.

Description Of Your Skill and Experience   
 • Day to day leadership of the Payments team
• Ensure the smooth running of the Payments team in Investec Ltd.
• Be able to input and influence the Payments strategy
• Be aligned to the Payments strategy set by the UK Capability Leader and be aware of the UK Private Bank & Savings business strategies
• Responsible for updating the Relationship Manager on a regular basis
• Support the UK Capability lead to ensure the successful integration of the UK and SA based staff
• Lead, train, develop, monitor and support the SA based Payments team
• Oversight of workflow Payments system and adhering to SLA’s and KPI’s
• Early identification and escalation of risks and issues to Capability lead.
• Point of contact for complex query escalation and resolution
• Reviewing errors and complaints assigned to Payments team
• Responsible for ensuring exceptional levels of service
• Responsible for MI production and monitoring
• Periodic site visits to UK Team for ongoing relationship management and service review.
• Participate in the PDR process and engage fully with staff at all times to motivate, maintain a good working environment and influence staff morale in a positive way.
• Manage the budget for the UK Services On Boarding team in SA and partner with the UK Services Manger to produce an overall budget plan for the area.
• Liaise with Capability lead around process improvement to mitigate risk, enhance controls and resilience of Payments processes.
• Ensure team is aligned to Investec culture and values
• Ensure regulatory and policy requirements are fulfilled.
• Knowledge of the banking environment in the UK would be an advantage
• Knowledge of SWIFT; International payments; correspondent banking; interbank processes and settlements.

The Result   
  The UK Services Payments Team Leader is responsible for the day to day leadership of the Payments team. This includes the smooth running of the Payments team in Investec Ltd. This leader needs to be able to input and influence the Payments strategy as well as be aligned to the Payments strategy set by the UK Capability Leader and be aware of the UK Private Bank & Savings business strategies. You will be responsible for updating the Relationship Manager on a regular basis as well as supporting the UK Capability lead to ensure the successful integration of the UK and SA based staff
A responsibility will also be to Lead, train, develop, monitor and support the SA based Payments team
Closing date: 2018/10/15

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