Thursday, October 25, 2018

Hotel Receptionist Jobs In Durban, Full Time Position For Grade 12 Applicants

Hotel Receptionist – Durban Full Time

Duties include but not limited to:
• Check in and check-out of guests
• Ensure accurate billing
• Receive, store and deliver luggage and mail
• Relieve night audit when necessary
• Perform office duties
• Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email
• Take guests’ details and allocate their rooms
• Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
• Inform guests of the hotels services and facilities, policies and procedures
• Provide tourist information to guests
• Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
• Deal with enquiries and requests from guests
• Take messages for guests
• Finalise guests’ bills and issue receipts upon payment
• Perform cashier duties and exchange foreign currency
• Place guests’ possessions in a safe if requested
• Coordinate the cleaning of guests’ personal laundry and room service deliveries
• Follow in-house procedures to help ensure the security of guests and employees
• Perform general secretarial duties, such as preparing correspondence and attending to incoming calls

Minimum Job Requirements:
• Grade 12 or equivalent
• At least two years’ previous experience in the same or similar position
• Familiar with all duties and procedures in Front Office Department
• MS Office (Word, Excel and Email) is essential
• Valid Drivers licence

Candidate Attributes:
Able to work independently with little or no supervision;
Must be exceedingly well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people;
Excellent organisational and time management skills;
Good IT skills, including knowledge of a range of software packages;
The capacity to prioritise tasks and work under pressure;
Pleasant, friendly disposition
Strong oral and written communication skills;
Ability to work on your own initiative;
Attention to detail;
Flexibility and adaptability to changing workloads;
Problem-solving skills and project management ability.


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