Friday, September 14, 2018

Sun International Sandton Call Centre Learnership Program For Grade 12

Learnership Call Centre - LCC0918

Code/Reference:LCC0918
Applications accepted until:2018-09-17
Number of Openings1
Unit:Head Office
Location:Sandton

Job Purpose
Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Education
Grade 12 (Matric)

Experience:

No work experience necessary.

Skills and Knowledge
Good communication skill
Proficiency in English and a second language
Maths Literacy is a pre-requisite to be shortlisted.

FOR LATEST JOBS VISIT:


Key Performance Areas:
    Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
    Direct clients to the correct destination (department / person) through correct screening / questioning techniques
    Provides accurate information (including promotion information, functions, facilities, etc) to guests
    Answers guest queries accurately
    Interacts with the guest and provides service to resolve their individual queries
    Delivers prompt service upon first contact
    Identifies and resolves potential service issues first time round
    Downtime on communication services is corrected

Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

APPLICATIONS LINK

Artikel Terkait


EmoticonEmoticon