Tuesday, September 25, 2018

MANCOSA Registration For Call Centre Agent Jobs In Durban, Online Application


CALL CENTRE AGENT - DURBAN

The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
CORE PURPOSE
Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

CORE FUNCTIONS:
• Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
• Describe products and services
• Identify and overcome objections
• Take the customer through the registration process
• Obtain student information
• Obtain possible student leads or referrals
• Takes responsibility for organising, record keeping and storing electronic information for students
• Follow up on leads and initial contacts
• Complete records of telephonic interactions
• Consult with department managers for outstanding queries to resolve.
• Assist in preparation of weekly and monthly reports
• Meet and exceed targets

QUALIFICATIONS
• Senior Certificate or Equivalent
• Relevant computer applications Certificates and or Call Centre system training would be an advantage

EXPERIENCE AND SKILLS
• Minimum one-year experience in a sales or call centre environment
• Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
• Knowledge of sales principles and methods
• Proven track record in sales
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Persuasive
• Possess an ability to adopt and solve problems
• Must be able to make sound judgement under pressure
• Deadline driven
• Tenacious
• Negotiation skills
• Stress tolerance
• High energy level
• Integrity.
• Numerical ability.

ADVANTAGES
• Experience with help desk support would be an added advantage

GENERAL
• Must be able to work during workshops and overtime when necessary.

Job Type: Contract
Company Name: MANCOSA
Company Location: Durban

Application contact details
Application Closing Date: Friday, September 28, 2018
Send CV to: [email protected]

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