Thursday, September 20, 2018

Helpdesk Support Jobs In Gauteng, Permanent Position (Full Time)

Job Title Helpdesk Support Agent

Ref No. 70001338.6
Job Category Information Technology
Position Type Permanent (Full Time)
Location Centurion, 0157 ZA (Primary)

Primary Functions of the Role
    Helpdesk 1st Response
    Provide remote support to clients
    Recurring Tasks
    System Testing and Version Control

Job Requirements
Experience & Qualifications
Experience required for the job:

    Microsoft Administration knowledge and experience
    Windows Server 2003 and Windows XP and Windows 7
    Structured Query Language (dos based applications e.g. bat files, SQL/ MySQL)
    Retail Computer hardware knowledge
    Helpdesk Support (Telephonic / Remote)
    Exposure to the Pharmacy Retail Environment

    N Dip in Information technology or Btech Information Technology or equivalent

Competencies & Skills
Knowledge Required to do the job:

    Understanding of the client’s core business culture and needs
    Understanding of UCS admin requirements and system solutions
    Basic understanding of the systems application deployed at customers
    Good understanding of the customer services provided (internal and external)
    In-depth understanding of the Project Charter and any related SLA’s
    Good understanding of UCS Technology client management policies and procedures
    Good understanding of the client’s business processes

Skills/ Abilities required to do the job:
    Communication skills, including telephony skills
    Good presentation skills
    Well-spoken and articulated
    Time management skills
    Analytical and problem solving skills
    Accounting skills
    Have a good understanding of the architecture and business rules of the clients
    Must have initiative and be able to work unattended
    Must be able to work well under pressure situations and deliver high quality work
    Fluent in English and Afrikaans and where possible other indigenous languages
    Precise and accurate in work output at all times
    Take on responsibility for immediate work environment
    Diplomacy and ethical
    Excellent basic management skills – especially planning, coordinating and organizing
    Ability to work collaboratively with other departments and external service providers
    Ability to manage service providers ensuring clear delegation of responsibilities and authority
    Ability to monitor and control and to institute corrective action
    Ability to comply with financial requirements and submit accurate reports as required
    Ability to resolve conflict and to motivate others


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