Customer Service Consultants KZN
Full Time Durban
To deliver world class service through continuous customer communication, exercise due diligence and provide visibility to the business. Participate in all initiatives that the business implements, where sustainable solutions for both internal and external customers will lead to improved Customer Experience and Profitable Growth. To be an active Voice of the Customer by being the custodian for customer satisfaction
Duties include amongst others the following:
Providing products/services information and resolving any emerging problems that customers may face with accuracy and efficiency
Ensuring that all complaints and compliments cases are logged in SAP (Respond to general queries within 24 hours).
Capturing and fulfilling order and quotation requests, and general queries accurately and in a timeous fashion within the approved service level agreements
Verifying customer and order information for correctness
Directing Logistics to prepare and deliver orders to designated locations.
Reviewing orders for completeness and actioning incomplete orders for further processing.
Periodic cleaning up of order book in SAP
FOR LATEST JOBS VISIT:
Education and Experience Required
NQF Level 4: Matric or equivalent
2- 3 years work experience in Customer Service within the similar environment
Customer service qualification
Product knowledge and Leadership Values
Knowledge & Skills:
High level communication skills (written and interpersonal); Intermediate level computing skills; High level organizational skills
High level problem solving skills; Spreadsheet skills; Product knowledge; SAP
Salary: Market related plus Benefits
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