Operations Manager - OPSM - NAT Vacancy
Code/Reference: OPSM - NAT
Applications accepted until: 2018-09-10
Number of Openings 1
Direct Reporting Line: Academic Manager
Manages the overall academic operational processes across campuses to ensure adherence to policies and procedures.
Key Performance Area:
Ensure full compliance with all IIE policies and procedures across all sites.
Manages the overall assessment compliance for all modes of delivery; full time, part time and distance learning.
Ensures that students academic complaints are actioned timeously and evaluates if a change in process or policy is required.
Represents the brand and participates in various academic governance meetings
Operations, Planning & Processes (CAT)
Manages the operational planning and implementation for the brand with a forecast from 1 to 2 years.
Liaise with the Central Academic Team (CAT) on all matters that impact academic operational processes for students.
Ensure academic operational procedures and practices are well defined, documented and consistently applied.
Manages the academic operational process on sites to ensure policies are adhered to.
Ensure integration of policies, portfolios and systems across faculties to ensure operational efficiencies.
Supports campus Vice Principal Operations to manage the department and develop staff within the department.
Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support.
Monitoring the effectiveness of the team, driving through change as needed to deliver continual service improvement.
Manage staff (direct reports) in the day-to-day operations for functional areas of responsibility.
Responsible for hiring and retaining staff, career coaching, personal development for direct reports and accountable for the performance of employees.
Manages external stakeholder relationships to ensure that the students and brand leverages the most efficient and cost effective opportunities (e.g. CREDO, PRISA etc.)
Identify areas to improve and make recommendations.
Maintain high level of customer satisfaction.
Degree, preferably post graduate degree in Operations/Commerce
5 Year(s)Operations or Logistics or Administration Management
3 Year(s) Staff Management:-
- Recruitment and Selection of resources
- Performance Management
- Management of Discipline
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