Tuesday, July 31, 2018

MTN South Africa Jobs, Project Coordinator Vacancy


Project Coordinator Vacancy

MTN SA 75 reviews - Roodepoort, Gauteng
The Project Coordinator in the IS PMO provides project or project related operational support services, supports project and programme managers with project activities and provides assistance with general administration and project administration, coordination, reporting and monitoring of projects. To provide assistance in coordinating milestone deliverables for cross-departmental projects and aid in resolving programme/project bottlenecks and cross-departmental issues.

Detailed Description
Context

    Fast-paced, highly competitive environment
    Highly pressurized, deadline-driven environment
    Highly legislated environment requires compliance
    Participative environment – highly diverse and team-focused
    Rapid advancement of systems and technology

Key Tasks
Task Complexity


Programme / Project Management Delivery Support
    Monitor implementation of project management standard processes, procedures and guidelines across the portfolio of projects managed by IS. Escalate non-compliance situations.
    Monitor implementation of key performance metrics methodologies across the portfolio of projects managed by IS. Escalate non-compliance situations
    Monitor implementation of business analysis framework/ methodology defined by Business Architecture across the portfolio of projects managed by IS. Escalate non-compliance situations.
    Conduct research on programme management international best practices, following clear guidelines from Project Manager/ Senior Manager (when required)
    Collate information from different functions to prepare and consolidate information to Project Specific Forums and Committees
    Compile and deliver project and project forum related reports and provide support to Project Manager/ Senior Manager in what concerns all preparation of reports with portfolio, programme and project information, status, timesheets and financial data, etc.
    Identify and communicate insights gained from reports
    Identify and communicate training needs to the Programme Management Office relating to project management methodologies to increase project delivery quality
    Assist in compiling and reviewing training materials to ensure programme management toolsets are assimilated by the organisation
    Train, coach or conduct on-the-job skill transfer of programme management toolsets
    Plan the implementation of the chosen training action in terms of activities, resources, timelines, follow-up dates, etc
    Audit the data and use of the programme management toolsets, including milestone reviews

Project Management Toolset Operational Support
    Support the frontend of the company implemented Programme Management Toolsets
    Recommend, implement and manage processes for Change Management with the other MTN PMO’s and IS Technical Support around the Operational and Support Function of the Toolsets
    Analyse and request technical changes to the Technical System Support, test and roll out implemented changes
    Analyse impact, make recommendation, test and implement changes to the Programme Management Toolsets
    Update User Requirement Specification documents to always reflect system reality
    Troubleshoot, investigate and correct errors
    Support the various PMO’s, transfer and share knowledge
    Channel technical issues to the Technical Supporter, follow up and feedback progress

Process and Procedure Effectiveness
    Assist in updating procedures for the PMO team; introducing project standards and methodologies
    Continually improve existing processes to enhance effectiveness, efficiency and performance

Problem Solving
    Respond to problem situations that arise timeously and efficiently
    Follow clear and linear procedures to diagnose and solve problems that are not always obvious
    Sort, accumulate and analyse information about a particular situation / problem to assist with problem solving
    Provide information and knowledge as required to resolve problems
    Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
    Tailor solutions to suit the problem (within defined parameters)
    Take action to prevent the reoccurrence of problems
    Make use of available resources to solve the problem
    Identify external parties to assist with problem solving as required

Quality Management
    Work consistently according to standard operating procedures
    Understand the quality standards of the job and the reason for these standards
    Understand and communicate the consequences of not maintaining quality focus
    Identify processes and procedures where the quality of work may be improved
    Analyse situations and take necessary action to ensure quality is maintained

Customer Satisfaction (internal)

    Act as the first point of contact in the team for internal and external customers, responding promptly to queries
    Ensure that customer expectations are met and that the customer is satisfied with the end service
    Weigh up the pro’s and con’s of each solution to provide the best service to customers
    Consider the implications of actions to be taken for the customer / the effect of actions on the customer
    Provide advice on the best approach to reach the best results
    Deliver first time right service excellence

Job Requirements
Education

    Matric
    Business related tertiary education (diploma, degree or equivalent)

Experience
    At least 2-3 years project support experience in fast-moving industries
    2 - 3 years’ experience in application of project portfolio management in an automated toolset environment
    Knowledge of quality standards
    Knowledge of Project Management methodology, best practices and standards
    Integration management
    Scope Management
    Time Management
    Cost Management
    Quality Management
    Human Resource Management
    Communication Management
    Risk Management
    Procurement Management
    Telecommunication sector knowledge
    Project Portfolio automation and reporting knowledge
    Understanding the project governance and SDLC process

Training
    Systems training (specifically MS Enterprise Project Management or MS Portfolio Project Management) or equivalent
    Computer training (specifically MS Project and MS Office)
    Project management

Additional Details
Competencies

Head - Big Picture Focus (10)

    Analytical Thinker - Manages the alignment and execution of tactical activities
    Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
    Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)
    Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
    Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
    Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

    Results Achiever - Drives team objectives and contributes to sustainability of results
    Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

General working conditions
Standard

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