Regional Manager Business Operations – Process
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Globally unified systems
Global Role (50% of responsibilities):
Get full and proper usage of existing systems and tools by GEO’s and Operations
Introduce new processes to our operations in our pursuit of relentless efficiency
Receive and roll out new operating systems and related tools – and provide meaningful feedback
Support the deployment and improvement of Global Business Operations strategy and efforts
Collaborate with other district, regional, and global resources to build consistency in all processes
Contribute to a global operational standard to create and protect the pursuit of a Best in Class operation
Oversee and guide local efforts to drive and enhance Expeditors' strategic initiatives
Take direction from Regional Manager, Business Operations (SVP region)
Work alongside Regional Manager, Business Solutions ( RVP region) to deliver reporting and automation to the field
Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring
Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency
Present improved data and analytics for internal business opportunity and external client value
Sustain & Protect:
Pull and support the movement of all Districts to District Excellence status
Oversight in District audits and assessments to comply with Operational Process Standards
Support District Excellence progress through Region (i.e., evaluate performance against defined project goals)
Support GEO SVP/other project and initiative completion criteria is met
Participate and support established guidelines in both process and technology development
Drive consistency in system, event and visibility usage
Conduct Operational Performance Audits against documented standards
Communicate and escalate areas of opportunity, performance results and organizational risk to the appropriate level of executive management
Monitor District Excellence metrics and promote behaviors and processes to close the performance gap between districts
Follow-up with branches to ensure effective and timely resolution to documented improvement opportunities.
Facilitate and provide training for District GBOs and every employee in the art and application of the Effective problem solving, through both training and mentoring.
Review Operational Performance Assessment requirements collaboratively with geo, product and service.
Support 3rd party audit requirements and execution (ie: ISO, Industry, Regulatory, Customer)
Collaborate with Regional and Branch Business Process Analysts/Managers to conduct Operational Assessments driving continuous improvements in Operational Process Standards.
Drive the development and training of Branch Process Analyst’s at branch or country level through the District GBO Development Maps.
Expeditors Product and Service knowledge
Transition & Implementation knowledge
Understanding of Process Fundamentals
Strong PC and analytical skills, including experience with Microsoft Office
Strong presentation skills
Effective project management skills
Effective interpersonal skills, with ability to relate to employees at all levels
Effective problem solving skills
Expeditors offers excellent compensation benefit program.
Paid Vacation, Holiday, Sick Time
Medical Insurance for Employee and Immediate Family Members
Life Insurance for Employee
Employee Stock Purchase Plan
Employee Stock Options Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.