Wednesday, June 27, 2018

Telesuer Call Centre Jobs, Non Motor Assesing Vacancy

Company     Telesure Group Services (Pty) Ltd
Reference #     15 june 2018
Published     26/06/2018
Contract Type     Permanent
Salary     Market Related
Location     Fourways, Gauteng, South Africa
   
Introduction    
The Non Motor Assessing contributes to the organisation’s goals by successfully implementing all directives, policy and procedures according to the operational plan through supporting and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results.
   
Job Functions     Call Centre
   
Industries     Insurance
   
Specification    
Job Objectives/Outputs

• Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve group targets and results (Rejection ratios, cost effectiveness, resource management etc.).

• Accurate decision making and mitigating of risk in all decision making.

•Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results.

•Ensure that team members execute work activities on time in accordance with the required operational and quality standards.

•Continuously assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance.

•Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.

•Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.

•Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements.

•Identify, assign, and follow‐up on work activities of team members in accordance with operating procedures to contribute the management control system.

•Identify practices for improvement and make recommendations to functional Business manager for consideration.

•Ensure team members are knowledgeable about Telesure products and service standards.

•Collect and submit reports specific to team data as part of the Management Control System.

•Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability, competence.) by completing performance reviews and competency matrix.

•Ensure that all recruitment and employment is carried out in accordance with company policy.

•Deliver the Telesure Service Way through personal effort and through others

•Deliver on Treating Customers Fairly principles in alignment with regulatory requirements
   
Requirements    
Essential Competency Requirements

The Ability to:As Demonstrated By;

Working with PeopleShows respect for the views and contributions of others; Reconciles conflict; Builds team spirit; Listens, supports and cares for others;
Consults others and shares information and expertise with them; Adapts to the team and fits in well

Adhering to Principles and Values
Upholds ethics and values; Demonstrates integrity

Achieving Personal Work Goals & Objectives
Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.

Deciding and Initiating Action
Takes responsibility for actions, projects and / or people; Initiates and generates activity and introduces changes into work processes; Makes quick, clear decisions which may include tough choices or considered risks; Applies sound judgement; Comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions

Results Focus / Driving for Results
Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Consistently achieves project goals; Works in a systematic, methodical and orderly way

Managing Change
Critically analyzing evolving and fluid situations; Facilitating the implementation and acceptance of change within the workplace

Build and Retain Organisational Talent
Recruits staff of a high caliber; Provides staff with development opportunities (coaching, mentoring, training etc.); Sets appropriate standards of behavior; Build and support retention strategies

Empowerment / Delegation
Provides others with a clear direction; Motivates and empowers others

Managing Performance
Set and monitor reasonable performance expectations;
Addressing performance gaps;
Rewarding and celebrating accomplishments; Clearly communicate confidence in the individual's ability to excel

Constantly learning and improving decision-making criteria
Collect information on acceptance and rejection of claims to consistently update the decision-making criteria and hold consultants accountable to these

Desirable Competency Requirements
The Ability to:As Demonstrated By;

Persuading, Influencing & Negotiation
Gains clear agreement and commitment from others by persuading, convincing and negotiating; Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement.

Adapting & Responding to Change
Adapts to changing circumstances; Tolerates ambiguity (uncertainty / complexity); Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people and / or situations; Shows an interest in new experiences

Resilience / Emotional Intelligence
Maintains a positive outlook at work; Works productively in a pressurized environment; Keeps emotions under control during difficult situations; Handles criticism well and learns from it; Balances the demands of a work life and a personal life; Coping with pressure and setbacks; Self-awareness EQ / Self-management EQ; Interpersonal / Social EQ

Applying Expertise & Technology
Applying specialist and detailed technical expertise; Uses technology to achieve work objectives; Develops job knowledge and expertise (theoretical and practical) through continual professional development;
Demonstrates an understanding of different Telesure departments and functions

Level of Education:
Essential:

•Grade 10 (Standard 8) with University Entrance (NQF4):
•Mechanical Engineering / Panel beating N2
•-
Desirable
•Grade 12 (Standard 10) with Mechanical Engineering / Panel beating N2/ N3 level
Experience:

Essential:
2 - 4 years’ work experience in the following:
•Workshop / Motor Industry experience
•Frontline / client relationship experience in a panel beating environment
•Practical panel beating , spry painting , mechanical and electrical experience
•Assessing experience at a short term insurer
Job Closing Date     28/06/2018

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