It Helpdesk Job Vacancy
Date Posted: June 18, 2018
PROVINCIAL ADMINISTRATION: FREE STATE DEPARTMENT
DEPARTMENT OF ECONOMIC, SMALL BUSINESS DEVELOPMENT, TOURISM AND ENVIRONMENTAL AFFAIRS
REF NO: DESTEA 29/06/18
SALARY : R152 862 per annum (Level 05)
CENTRE : Bloemfontein
CLOSING DATE : 29 June 2018
A Grade 12 or relevant certificates in IT or an appropriate Degree/ Diploma in Information Technology or equivalent qualifications.
Log all calls on the call logging system.
Update the status of the calls resolved on the service desk and the ones handles and resolves by IT Technicians.
Provide first line technical support, answering support queries via phone, email and self-help system.
Maintain high degree of customer service for all support queries and adhere to all service management principles.
Respond to enquiries in resolving hardware and software problems and assigning more complex calls to IT Technicians.
Arrange for external technical support where problems cannot be resolved in-house.
Ms M Mphatlhane, Tel No: 400 9473
Quoting the reference number, applications must be forwarded to the Head of Department:
Economic, Small Business Development, Tourism and Environmental Affairs, Private Bag X20801, Bloemfontein, 9300 or delivered by Hand at the Ground Floor Security Entrance, 113 St Andrews Building, St Andrew Street, Bloemfontein. FOR ATTENTION :
Ms K Molusi /Ms MA Parkies