Friday, June 22, 2018

Booking Clerk Jobs In South Africa, Vacancy In Muprostaffing


Muprostaffing Booking Clerk Vacancy


    Full Time Germiston Posted 7 hours ago

Description
If you are passionate about providing a superior client experience then this position is for you.The position involves ensuring that the maximum number of hours are booked for the technicians.

Responsibilities:Workshop loading:
    Ensure maximum hours are loaded for the workshop per day.
    Calculate Technicians hours booked vs hours sold and report excessive lost hours to Technician and Manager
    Manage the workshop capacity (staff on training, off sick etc)

Job card preparation:
    Ensure customer details are correct on the job card
    Ensure that all criteria are met and are present on Job Card, EG correct vehicle details as per VWSA, Valid Service History & proper operation, VIN nr’s and km readings.
    Capture mobility and destination of clients on repair order
    Check on Elsapro for customer history
    Check for campaigns and TPI’s
    Necessary documentation is attached to the job cards
    service quotation
    service checklist
    Prepare all job cards timeously
    Inform parts department daily of parts required

Processes:

    Appointments for tow in’s to be prioritized
    Ensure parts on order is captured on Resolve
    Offer pre-diagnosis to customer; i.e. rattles. Intermittent faults, squeeks, Gearbox and aircon repairs
    Customer service:
    Liaise with the Service advisor and parts department on parts on order
    Inform the customer accordingly

Profile

Minimum Requirements:

    Matric Certificate is a minimum educational requirement
    Valid SA driver’s license is essential

The following is preferable: Knowledge of:
    Warranties
    Microsoft Office
    Retail costing experience
    Motor Industry experience
APPLICATION LINKS

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