Thursday, June 28, 2018

Altron Group South Africa Jobs, Customer Relationship Consultant

 Customer Relationship Consultant: In-Office

Job ID #: 7281     
Job Vacancy Type: Permanent
Province: Gauteng    
Contract Duration: N/A
Region: Johannesburg South   
Minimum Experience Required: 1 - 3 Years
Suburb: Meyersdal (Alberton)    
Minimum Education Required: Grade 12/Matric
Company: Altech NuPay   
Qualifications Required: Call Centre Training Certificate an advantage
Employment Equity: African, Indian or Coloured    
Job Category: Other
Other Languages Required 1: Afrikaans
Other Languages Required 2:
Number of Openings: 1

 Job Description

Key Performance Area:

    Assisting with all telephonic queries from merchants
    Processing of faxes
    Other requests related to normal Call Centre activities

Duties and Responsibilities:
    Answering and assisting with calls in Call Centre, fast and efficiently
    Processing of faxes
    Investigating transaction queries
    Investigating, following-up on, and providing feedback to merchants regarding their queries
    Assisting Banks and Merchants’ clients with debit order queries
    Assisting merchants with Technical queries
    Telephonically testing terminals with Merchants
    Logging of all queries on in-house system Assisting Supervisor in monitoring call queue,
    Assisting other departments with queries

Job Requirements
    Grade 12
    Call Centre Training Certificate an advantage
    Less than 1 year experience required (Job related)
    Must be prepared to work 24 hour shifts and some weekends
    Computer Literacy in MS Office
    Good communication skills
    Customer-service ethic
    Friendly and helpful telephone manner

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