Thursday, May 17, 2018

Puma Energy Tanzania Jobs 2018, Senior Desktop Support

Senior Desktop Support Engineer, Puma Energy Dar es Salaam, May, 2018

Job description
Puma Energy is a global integrated midstream and downstream oil company active in close to 45 countries. Formed in 1997 in Central America, Puma Energy has since expanded its activities worldwide, achieving rapid growth, diversification and product line development. The company directly manages over 7,500 employees. Headquartered in Singapore, it has regional hubs in Johannesburg (South Africa), San Juan (Puerto Rico), Brisbane (Australia) and Tallinn (Estonia).

Puma Energy’s core activities in the midstream sector include the supply, storage and transportation of petroleum products. Puma Energy’s activities are underpinned by investment in infrastructure which optimises supply chain systems, capturing value as both asset owner and marketer of product. Puma Energy’s downstream activities include the distribution, retail sales and wholesale of a wide range of refined products, with additional product offerings in the lubricants, bitumen, LPG and marine bunkering sectors. Puma Energy currently has a global network of over 2,000 retail service stations. Puma Energy also provides a robust platform for independent entrepreneurs to develop their businesses, by providing a viable alternative to traditional market supply sources.

Job Description
The position will involve but is not limited to the following areas of responsibility:

    Diagnose and resolve day to day technical issues
    Escalate IT issues to Regional/global IT Infrastructure Management where necessary
    Responsible for managing Inventory and champion stock control.
    Provide remote support to users in other regions.
    Undertake small to medium-sized IT projects as instructed by the Regional/global teams.
    Provide End User and server support throughout Tanzania and AFRICA region
    Support and maintain Server, Network and Server room under instruction from global teams
    Setting up and configuring new equipment in line with business expectations
    Adhere and actively work to maintaining global IT standards
    Provide effective basic user training and new user inductions,
    Install and troubleshoot authorized software.
    Ensuring security and upgrades are applied correctly and kept up to end user equipment.
    Antivirus installation on all end User equipment
    Responsible for logging and tracking warranty repairs
    Reporting faults and maintaining records on server and site outages.
    Completing internal user/desk moves including peripherals and printers.
    Patching of network and phones
    Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
    Ensure all IT equipment in meeting rooms are neat and functional state.
    Complete daily site checks
    Submit weekly reports to the Regional/global team
    Requesting and tracking of IT purchases.
    Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment

Key Responsibilities:
    Strong communication and customer service skills across all levels of an organization. Proven ability to support end users on all levels, as well as collaborate with all levels of IT staff.
    Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.
    Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
    Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
    Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
    Be able to travel at very short notice to any and all countries where there are active operations.


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