Tuesday, May 15, 2018

NBC Bank Tanzania Vacancies, Chief Operating Officer

Job Title: Chief Operating Officer

Principal Accountability
    Ensure a world-class operations functions that meet internal/ customer's requirement
    Run the bank across all non-sales functions( in particular strong focus required on the system and channel stability, customer experience, information technology disaster recovery and business continuity management, meeting regulatory requirements and co-ordinate running of the bank across all operations functions)
    Transform the bank: align change agenda between product and country priorities and execute the NBC collective change agenda towards the NBC “Go To Bank” Vision
    To drive the development and implementation of a scalable and sustainable operations strategy and supporting infrastructures
    To drive the bank’s automation/digitization agenda in line with the strategic ambitions

Main Responsibilities
    Develop a country operation strategy and execution plan aligned to product strategy, Pan Africa operation priorities and group/Regional input
    Provide strategic and integrative leadership to the various subunits in operations, ensuring the development and delivery of integrated solutions meeting business expectations
    To be accountable for the aggregate plan and delivery of systems, operations and the general operating model in-country, aligned to One Africa and country operating model
    Ensure that strategic objectives of both country and products are translated into a realistic delivery plan with the mechanism for key measurements in place to monitor progress
    Direct the effective operational management of the operation function in-country to agreed service and cost targets
    Ensure that non-financial risk is strongly represented at executive committee in line with the required business focus
    Ensure effective selection, development, and deployment of operations staff to meet ongoing priorities and competency demand from the business functions.
    Create a “high challenge - high support” performance management culture across the directorate aligned to groups and NBC’s shared values
    Sponsor appropriate talent planning activities across operations functions including succession planning for the team
    Provide clear direction on strategic goals, translating and prioritizing them into business and performance measures.
    Manage the operations functions to headcount and cost targets
    Pursue own development to increase personal effectiveness


    Strong analytical and problem-solving capabilities
    Project management
    Risk management
    High commercial acumen
    Communication/ influencing skills
    Stakeholder/customer relationship management
    Leadership and people management skills
    Able to work in a multinational, multi-segment, environment with matrix reporting, cultural differences and varying legal/ regulatory environment

Knowledge & skills required
    Prior experience in a leadership operational position reporting to country management committee or equivalent
    Experience in management of specialist teams within on operations functions
    Has operated in matrix reporting functions
    Comprehensive understanding of governance and controls within banking as they related to operating policies and practices
    Good knowledge of the commercial and competitive environment in Tanzania as well as the external economic, political, legal, and regulatory environment and its internal impacts in the regional and Tanzania
    Experience of working in a multinational, multi-segment environment with matrix reporting awareness of cultural differences and varying legal/ regulatory environments.
    Experience of building in embedding businesses in African/ other emerging markets


Attractive Salary

Applicants are invited to submit theiCVsvs, copies of certificates, two referees and their contacts to:

Human Resourcing
Human Resource Department
National Bank of Commerce(NBC)

If you are not contacted by NBC within thirty(30) days after the closing date, you should consider your application as unsuccessful

Please send all applications before 21st May 2018

NBC is an equal opportunity employer

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